Project Coordinator
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Job Description
Project Coordinator supporting claims administration, settlement benefits, and case management operations. Tracking projects, processing claims data, and coordinating vendors for a three-month remote assignment.
Responsibilities:
- Support company-wide case management through skip tracing, escalated claimant communications, IVRs, social media, and document retention initiatives
- Directly support case management with Project Management staff
- Assist with implementation of detailed project plans and tracking of progress
- Create and maintain project documentation, including status updates, deadlines, and task ownership
- Monitor and communicate project status against milestones and schedules
- Coordinate internal resources and third-party vendors for project execution
- Assist with creation and execution of case invoices
- Review settlement agreement documentation and understand case requirements
- Assist with processing, deduplication, normalization, optimization, and analysis of large datasets and prepare reports
- Process claims and incoming correspondence accurately and timely according to settlement agreements
- Review claims and supporting documentation to determine eligibility
- Follow adjudication policies and procedures for payment or placement in appropriate programs
- Research and respond to notice packet requests
- Skip trace undeliverable notices and checks
- Resolve claims adjudication problems
- Assist with distribution of settlement benefits and post-distribution services
- Protect confidential information
- Maintain customer service for clients and claimants
- Communicate regularly with colleagues and meet with managers to provide feedback and facilitate communication
- Follow business processes, take on new responsibilities, and perform other duties assigned by management
Requirements:
- 1-2 years of project support or associate experience in business, accounting, finance, paralegal or other related field
- Minimum of 1-2 years of related experience and a demonstrated track record of accomplishments
- Financial, insurance, and legal industry experience preferred
- Demonstrated ability to handle multiple tasks simultaneously in a fast-paced, deadline-oriented work environment
- Excellent written, verbal, communication, and research skills
- Ability to adapt quickly when urgent matters require it
- Ability to work with diversified individuals of various ethnic backgrounds and professional competencies
- Problem diagnosis and creative problem-solving skills
- Highest level of confidentiality
- Excellent attention to detail
- Time management skills
- Ability to work independently
- Problem analysis and problem resolution at strategic and functional levels
- Excellent computer skills including Microsoft Word, Excel, Outlook, and PowerPoint
- Must be authorized to work in the United States without sponsorship
- Ability to talk or hear; use hands or fingers; occasionally stand, walk, sit, reach, and lift or move up to 20 pounds
- Ability to analyze variables, choose effective courses of action, handle multiple tasks and stressful situations, interact with various personalities, and prioritize workload
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