Project Manager – Operations Lead
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Job Description
Operations Lead managing day-to-day operations for federal transition assistance services to military Service members and Veterans. Requires strong operational knowledge within federal government environments.
Responsibilities:
- Overseeing the day-to-day execution, coordination, and management of program operations supporting large-scale federal transition assistance services.
- Providing operational leadership for geographically dispersed teams across multiple installations worldwide.
- Ensuring consistent service delivery, staffing coverage, scheduling coordination, and operational readiness.
- Serving as a key liaison between Government leadership, regional management teams, and onsite personnel.
- Managing workforce operations, monitoring performance metrics, supporting staffing and deployment activities.
- Tracking operational risks and ensuring continuity of services across all assigned locations.
- Overseeing operational reporting, facilitating communication between stakeholders, supporting training and onboarding initiatives.
- Implementing quality assurance and process improvement efforts, supporting issue resolution, and maintaining high levels of customer service and mission effectiveness.
Requirements:
- 6 years of experience.
- Bachelor’s degree in related field.
- Proven experience in managing the day-to-day operations of a dispersed workforce.
- Ability to issue directives and schedules necessary to ensure effective project management.
- Ability to manage competing deadlines.
- Experience supporting complex projects and transformation efforts within the federal government.
- Comfortability with supporting complex client relationships.
- Ability to obtain and maintain a public trust clearance.
- Legal authorization to work in the U.S.
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