Project Manager – Public Warning
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Job Description
Project Manager deploying public-warning and critical-communications solutions for governments and enterprises in Australia. Managing technical implementations, budgets, risks, stakeholders, and customer escalations across global delivery teams.
Responsibilities:
- Plan, organize and manage all phases of project life cycles, including governance plans, schedules, goals, milestones, success criteria, and budgets
- Own project budgets, timelines, issues, risks, decisions, and overall project success
- Lead requirements gathering and obtain sign-off on deliverables, design documentation, and user test plans
- Support customer governance models and adapt to cultural and environmental nuances
- Track project performance and analyze short- and long-term goals
- Manage client and stakeholder relationships
- Perform risk management and maintain third-party/vendor relationships
- Create and maintain comprehensive project documentation
- Meet with clients to gather ordering briefs and clarify project requirements
- Collaborate with delivery teams across Europe, Asia, and the US and occasionally travel there for training
- Track customer satisfaction KPIs and manage improvement action plans
- Troubleshoot customer concerns, document and escalate critical issues
- Advocate for customers internally and report feedback to Account Management, Product Management, and Engineering
- Prepare and deliver status updates and reports to senior leadership
Requirements:
- Extensive experience in a customer-facing role is required
- Experience deploying systems in an international telecommunications or government domain
- Significant experience managing large, technical projects
- Proven experience working in a matrix environment and managing multiple stakeholders
- Strong project management skills; PMP certification or at minimum CAPM
- Ability to handle and support conflicting priorities
- Working knowledge of highly available architectures, computer security, telephony, and networking
- Proven track record coordinating internal departments and resources to solve complex customer support or implementation problems
- Excellent verbal, written, and interpersonal communication skills
- Strong critical-thinking, analytical, and problem-solving abilities
- Ability to facilitate and lead cross-functional teams
- High energy level and a can-do attitude
- Strong time-management skills
- Proficiency with Microsoft Office Suite, Salesforce.com, and web-based applications
- Understanding of business continuity or emergency-management practices
- Bachelor’s degree in business, computer science, or a related field is a plus (optional)
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