QA Analyst, ServiceNow
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Job Description
LTS ServiceNow QA Analyst testing federal VA platform enhancements and tracking defects. Coordinating release readiness, deployment validation, documentation, and Agile delivery.
Responsibilities:
- Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements
- Collaborate with developers, business analysts, project managers, and technical stakeholders throughout the development lifecycle to review requirements, assess testability, and ensure quality checkpoints are met
- Support the implementation and use of the ServiceNow Automated Test Framework (ATF)
- Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation
- Identify, document, validate, and track software defects through resolution
- Coordinate release readiness activities and perform deployment validation
- Prepare and publish release notes for platform deployments, enhancements, and updates
- Track release schedules, change records, implementation documentation, and related deployment activities
- Support platform governance, compliance, and operational procedures
- Assist with quality and operational reporting, metrics, and continuous improvement initiatives
- Communicate testing status, release readiness, risks, issues, and dependencies to appropriate technical and program stakeholders
- Participate in Agile delivery activities and collaborate across teams to support timely, high-quality platform releases
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field with 3+ years of relevant professional experience; or 5+ years of relevant experience in lieu of a degree
- 3–5 years of experience in quality assurance, software testing, platform operations, release management, or a related IT discipline
- Experience working with ServiceNow and enterprise platform environments
- Strong knowledge of test planning, test execution, defect management, and software development lifecycle (SDLC) practices
- Experience supporting functional, regression, integration, and/or user acceptance testing
- Understanding of Agile methodologies and experience working within Agile software delivery teams
- Experience coordinating software or platform releases, including release readiness, deployment validation, change tracking, and supporting documentation
- Strong documentation skills with the ability to develop and maintain test cases, test plans, release documentation, and operational artifacts
- Excellent stakeholder communication and collaboration skills
- Strong organization, attention to detail, analytical thinking, and problem-solving capabilities
- Ability to obtain and maintain client-required access as needed
- U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust
- ServiceNow Certified System Administrator (CSA) certification (nice to have)
- Additional hands-on ServiceNow experience (nice to have)
- ServiceNow Automated Test Framework (ATF) experience (nice to have)
- Knowledge of ITIL, Change Management, and Release Management (nice to have)
- Familiarity with APIs and enterprise integrations (nice to have)
- Understanding of basic scripting concepts (nice to have)
- Experience supporting enterprise or federal IT environments (nice to have)
Benefits:
- The opportunity to support high visibility federal missions in IT and healthcare
- A culture that values innovation, growth, collaboration, and quality
- Access to cutting-edge tools and technologies
- Comprehensive benefits for you and your family
- A career path that rewards ambition and performance
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