Quality Engineer
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Job Description
Quality Engineer validating Adobe marketing journeys, campaigns, and customer data for Nortal’s global digital transformation clients. Remote LATAM role supporting reliable enterprise marketing technology.
Responsibilities:
- Design comprehensive test plans, test scenarios, and test cases for multi-step, event-driven customer journeys and marketing campaigns
- Execute functional, integration, and regression testing across Adobe Journey Optimizer (AJO), Campaign Orchestration, and related marketing platforms
- Validate journey triggers, audience eligibility, decision logic, personalization rules, content delivery, and expected customer paths
- Develop and maintain regression test suites
- Use SQL to investigate data discrepancies and compare audience, profile, and campaign counts across Adobe Experience Platform (AEP), Snowflake, and source systems
- Verify data accuracy, consistency, and completeness across systems
- Collaborate with journey builders, campaign specialists, and data operations teams to investigate issues and validate corrective actions
- Document defects with reproduction steps, expected and actual results, supporting evidence, and business impact
- Track defects through resolution, retest fixes, and verify issues are addressed before release
- Work with business stakeholders to clarify acceptance criteria, validate expected behaviors, and support testing sign-off
- Participate in daily stand-ups and report testing progress, blockers, risks, and outstanding defects
- Improve test coverage, regression processes, quality standards, and testing efficiency
- Maintain test documentation and contribute to continuous quality assurance improvement
- Conduct technical interviews through Nortal's Technical Interviewer Program
Requirements:
- Hands-on experience testing marketing journeys or campaigns using enterprise platforms such as Adobe Journey Optimizer (AJO), Adobe Campaign, Unica, or Salesforce Marketing Cloud
- Experience designing and executing test plans, test cases, and regression suites for event-driven, multi-step customer journeys
- Strong understanding of functional testing, regression testing, and defect lifecycle management
- Practical experience using SQL to validate data and compare counts across different systems
- Ability to investigate discrepancies in customer data, audience counts, journey triggers, and campaign execution results
- Strong attention to detail and a systematic approach to identifying, documenting, and reproducing defects
- Experience writing clear and actionable defect reports, including reproduction steps, expected versus actual behavior, and supporting evidence
- Ability to collaborate effectively with technical teams, journey builders, and business stakeholders to resolve defects
- Strong analytical thinking, problem-solving skills, and commitment to delivering reliable solutions
- Clear written and spoken English, with the ability to communicate testing results, risks, and technical issues to US-based stakeholders
- Availability to work during US Eastern business hours and participate in daily stand-ups
- Nice to have: Experience with Adobe Experience Platform (AEP) or Adobe Real-Time CDP (RT-CDP)
- Nice to have: Experience using Snowflake or another cloud data warehouse for data validation and analysis
- Nice to have: Experience implementing or maintaining automated tests for marketing platforms and customer journeys
- Nice to have: Familiarity with Workfront or similar work management tools
- Nice to have: Background in travel, hospitality, theme parks, entertainment, or related industries
Benefits:
- Competitive USD salary
- 100% remote work
- Paid time off and national holidays according to the employee's country's regulations while receiving full salary
- Sick leave
- Annual credit for work-life balance perks
- Team-building activities, coffee breaks, tech talks, and after-work gatherings
- Birthday day off during birthday week
- People Care support, wellness check-ins, and professional growth support
- Autonomy, open communication, and flexible work model focused on outcomes
- Access to coworking spaces across LATAM
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