Quality Control Manager – Neighborhood Captains Program
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Job Description
Quality Control Manager ensuring data integrity for Neighborhood Captains program at Movement Labs. Responsible for monitoring outreach data, conducting verifications, and improving quality control processes.
Responsibilities:
- Design, manage, and continuously improve the quality control infrastructure for the Neighborhood Captains program.
- Monitor captain outreach data in real time, flagging volume anomalies.
- Conduct follow-up outreach to 5-10% of all reported voter contacts to verify interactions.
- Recruit and manage a network of plants for quality reporting.
- Translate QC findings into actionable feedback for Organizers.
Requirements:
- At least 3 - 5 years of experience in data quality, compliance, research operations, or a field that required rigorous attention to accuracy and pattern recognition.
- Comfort working with data platforms, technology, and outreach tracking tools; ability to identify trends, anomalies, and underperformance in reporting dashboards.
- Strong interpersonal skills — you'll need to conduct voter follow-up calls that feel warm and natural, not like audits.
- Discretion and good judgment when escalating concerns; ability to distinguish between honest mistakes and bad actors.
- Familiarity with community organizing, political campaigns, or relational outreach programs.
Benefits:
- Excellent health, dental, and vision benefits
- 401(k) matching
- Remote‑first culture with teammates across the country
- This position includes possible on-call requirements.
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