Referral Coordinator
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Job Description
Referral Coordinator managing intake, referrals, appointments, transportation, and companion care. Supporting Curana Health’s value-based senior healthcare operations and access to care.
Responsibilities:
- Oversee the intake and referral process from receipt through completion, ensuring referrals are processed accurately and within established turnaround times
- Coordinate referrals with internal departments, external providers, and health plan partners to ensure timely access to services
- Monitor referral workflows to identify delays, barriers, or trends impacting patient access and escalate issues as appropriate
- Serve as a subject matter expert for intake and referral processes, policies, and system workflows
- Support staff development through ongoing education, feedback, and process reinforcement
- Act as a primary point of contact for providers, clinical leadership, and operational partners related to intake and referral activities
- Collaborate with clinical teams to resolve referral issues, clarify orders, and ensure appropriate care coordination
- Support patient and caregiver communication regarding referral status, expectations, and next steps as needed
- Ensure intake and referral operations comply with organizational policies, payer requirements, and regulatory standards, including HIPAA
- Identify opportunities for workflow optimization and lead continuous improvement initiatives
- Ensure referral documentation supports continuity of care, reporting needs, and compliance requirements
- Partner with leadership on system enhancements or process changes impacting intake and referral workflows
- Manage daily referrals for the health plan and coordinate member appointments, transportation, and companion care
Requirements:
- Associate degree or higher in healthcare administration or a related field preferred
- Minimum of 3–5 years of experience in healthcare intake, referral coordination, care coordination, or utilization-related operations
- Bachelor’s degree in healthcare administration, business, or a related field preferred
- Experience in managed care, utilization management, or population health environments
- Demonstrated experience managing performance metrics and driving operational improvements
- Familiarity with regulatory and accreditation requirements impacting intake and referrals
- Strong leadership, coaching, and team development skills
- Excellent organizational, analytical, and problem-solving abilities
- Ability to manage competing priorities in a fast-paced, high-volume environment
- Clear, professional written and verbal communication skills
- Patient-centered, service-oriented approach with a focus on access to care
- Must be able to work in the United States; the company is unable to provide visa sponsorship
Benefits:
- Equal Employment Opportunity commitment and nondiscrimination policy
- No visa sponsorship available (H1B or otherwise)
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