Referral Coordinator
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Job Description
Referral Coordinator coordinating patient referrals, authorizations, scheduling, and records for Carilion Clinic. Remote schedule available in specified U.S. states.
Responsibilities:
- Schedule patient visits, testing, procedures, and surgeries related to referral requests
- Coordinate referral authorization and maintain medical records
- Coordinate screening, diagnostic, therapeutic testing, and consultative and therapeutic referrals
- Obtain and accurately enter insurance, demographic, and eligibility information
- Verify referral and authorization requirements and complete referrals within required timeframes
- Provide customer service to patients, visitors, clinical staff, and employees
- Support administrative work, data collection and entry, medical record review and management, and report completion
- Provide directions to facilities and offices
- Communicate with management, clinical staff, and internal and external customers
- Maintain confidential information and operate office equipment
- Participate in department projects, referral-related education and training, meetings, and Teams activities
- Serve as a resource for referral-related questions and guidance
Requirements:
- Associate degree or equivalent combination of education or equivalent 4 years of experience required
- Virginia MLTSS (UAI) Certification required to complete orientation and must be maintained throughout employment
- Experience in Healthcare practice setting preferred
- Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheets, presentation or database software
- Excellent communications and organizational skills required
- The following states may be considered for a remote schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia
- Monday - Friday; Primarily 8:00 a.m. - 5:00 p.m.
Benefits:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years
- Voluntary 403B
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Personify Health
- Discounts on childcare
- Continued education and training
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