Renewals Manager
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Job Description
Renewals Manager managing subscription renewals at OneSource Virtual. Collaborating with teams to ensure timely renewals and enhance customer retention.
Responsibilities:
- Lead renewals strategy for customers in the Renewals Manager’s book of business
- Partner with and support Customer Success to close renewals in a timely manner
- Provide guidance on renewal strategy to maximize value-based renewal pricing
- Work with internal resources to develop comprehensive strategies to retain renewals
- Prepare proposals, including renewal rate calculations and contract preparation
- Verify contracts, review terms and conditions
- Negotiate contract length and additional terms including annual percentage increases
- Respond to questions from customers related to commercial terms of renewal
- Review, analyze, interpret, and reconcile agreements to maintain accurate data and reporting
- Utilize Salesforce to communicate status of renewal status
- Participate in regular forecasting meetings to report on renewal rate and terms
- Prepare reports and dashboards outlining renewal KPI’s
- Commit to continuous improvement and strive to master and maintain knowledge of OSV solutions and services
Requirements:
- 2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment
- Proven track record of exceeding retention targets
- Strong analytical, communication, and negotiation skills
- Proficiency in Salesforce, PlanHat, or other customer success and CRM tools
- Excellent communication skills, both written and verbal
- Exceptional people skills that enable the ability to work with cross-functional teams and personnel at varying levels both internally and externally
- Strong customer focus and collaborative work style
- Comfortable interacting with customer's executives and procurement team
- Passion for customer service
- Must thrive in a fast-paced, dynamic atmosphere with a focus on deadlines
Benefits:
- Values-based culture
- Upward mobility
- Professional development opportunities
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