Research Consultant
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Job Description
Research Consultant leading focus groups to gather insights for tapouts. Focused on qualitative research and customer experience in education and coaching.
Responsibilities:
- Design and facilitate parent focus groups to assess the end-to-end tapouts experience
- Gather qualitative insights related to: Platform usability and experience, Coaching quality and coach-parent communication, Session structure and outcomes
- Synthesize findings into clear themes, insights, and patterns
- Develop actionable recommendations to improve product, coaching delivery, and overall parent satisfaction
- Deliver a final insights report and presentation to leadership with prioritized improvement opportunities
- Collaborate with internal stakeholders across coaching, product, and operations teams
Requirements:
- 5+ years of experience leading focus groups and qualitative research initiatives
- Proven background in customer experience research, or user research
- Experience with focus groups, surveys, ethnographic responses
- Experience translating qualitative data into strategic recommendations
- Ability to work independently and manage a defined research project end to end
- Excellent communication and presentation skills
- Experience in education, coaching, mental health, parenting, or child-focused platforms is a strong plus
Benefits:
- Equal Opportunity Employer
- Committed to creating a diverse environment
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