Restoration Project Coordinator, Estimator
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Job Description
Restoration Project Coordinator handling the full lifecycle of property damage recovery projects. Coordinating communications between property owners, technicians, and insurance adjusters while managing logistics.
Responsibilities:
- Dispatch and coordinate emergency restoration crews and subcontractors for water, fire, mold, and storm damage deployments
- Schedule property inspections and job estimates, monitor ongoing project timelines, and ensure all work orders are fully completed and documented
- Proactively follow up on job progress and provide regular, empathetic status updates to residential and commercial property owners navigating a disaster
- Administer Xactimate estimates and systematically manage job documentation across DASH and Encircle
- Gather required compliance documentation, upload files directly to insurance portals, and track claims statuses to accelerate file closure
- Facilitate clear, documented communication between homeowners, insurance adjusters, and internal project managers
- Manage the primary company email inbox, handle incoming calls, and coordinate executive calendars and meetings
- Perform accurate data entry, maintain current records within the CRM, and prepare operational reports and presentations
Requirements:
- Direct experience working within a property damage restoration or loss mitigation company is required
- A solid understanding of the operational phases of Water Mitigation, Fire/Smoke Restoration, Mold Remediation, and Emergency Board-Ups
- Strong knowledge of property insurance claims processes, industry compliance guidelines, and adjuster expectations
- Proven, hands-on ability to run DASH, Encircle, and Xactimate. Candidates without experience in these three platforms will not be considered
- Proficiency in modern CRM platforms, digital document management, and standard office software.
Benefits:
- Work From Home
- Performance Bonus
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