RN Manager – Pediatric Teletriage
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Job Description
OU Health nursing manager leading Pediatric Teletriage operations, patient care, budgets, and performance improvement. Supporting remote teams across five eligible U.S. states.
Responsibilities:
- Lead the Pediatric Teletriage team
- Provide visible and consistent support through a rotating schedule including evenings, nights and weekends
- Ensure strong team presence, operational excellence and exceptional patient care
- Advance innovative care delivery models
- Drive measurable clinical and operational performance improvements
- Foster accountability, collaboration and continuous improvement
- Manage day-to-day clinical operations of the department
- Maintain nursing practice standards and uphold the nursing code of ethics
- Establish quality initiatives in patient care delivery that promote safety and civility and mitigate bias
- Develop and update performance improvement tools, productivity reports, fiscal status and quality statistics
- Resolve patient complaints in accordance with policy and in collaboration with support staff
- Establish and implement policies and procedures and ensure regulatory compliance
- Manage department budget and resources
- Represent the OU Health nursing body and collaborate with senior leadership and healthcare professionals
- Serve as a resource for physicians and staff
- Manage team selection, retention and performance through coaching, feedback, training and recognition
- Develop staff capabilities to achieve organizational metrics
- Perform other duties as assigned
Requirements:
- Bachelor's Degree in Nursing required
- Master's in Nursing preferred
- 3 to 5 years of demonstrated leadership experience required
- Current Registered Nurse License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC) with established residency within 6 months
- Basic Life Support certification from the American Heart Association required upon hire
- Nursing specialty or leadership certification(s) preferred
- Knowledge of academic medical center structure, service-line structures, institutional governance and hierarchy of decision process
- Skills in planning, coordinating and measuring departmental activities
- Experience with performance improvement tools, using metrics to drive decisions, maintaining a budget, report writing and solving practical problems
- Ability to leverage resources, including technology, to manage multiple competing priorities and deliver on organizational goals
- Knowledge of industry standards to aid strategic decisions, problem solve and calculate risk
- Ability to think creatively and strategically to mediate with individuals/groups
- Awareness of unconscious and systemic bias in care delivery and business operations
- Ability to overcome obstacles to cooperation and foster harmonious relations
- Ability to maintain integrity and trust among leadership and staff
- Ability to lead and motivate individuals, groups/cross-functional teams and provide project management support
- Strong written and oral communication skills characterized by candor, openness, integrity and ability to be diplomatic
Benefits:
- Paid time off (PTO)
- 401(k)
- Medical plans
- Dental plans
- Comprehensive benefits and compensation package
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