Salesforce Solution Architect, Service Cloud – Field Service Lightning
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Job Description
Salesforce Service Cloud and Field Service Lightning Solution Architect at Otis. Designing scalable solutions and leading global deployments of Salesforce technology to meet business needs.
Responsibilities:
- Collaborate with business product owners to leverage out-of-the-box Salesforce Service Cloud and Field Service Lightning capabilities
- Achieve measurable reductions in call center talk time and improve work assignments for field staff
- Lead the deployment of Salesforce Field Service Lightning to multiple countries
- Protect the product by implementing standard business processes and practices across locations
- Maintain adherence to a goal of less than 20% system customization
- Continuously assess and optimize the Salesforce platform providing ongoing support for enhancements and improvements
Requirements:
- Bachelor’s in Computer Science, IT, or related field
- Salesforce Lightning BA certification (required)
- Agile/Scrum certifications (preferred)
- Salesforce Solution Architect experience (Service Cloud & Field Service)
- Expertise in scalable, business-aligned solution design
- Strong stakeholder management and communication skills
- Business-facing experience with Service Cloud & Field Service
- Experience with Agile tools (Azure DevOps preferred)
- Solid understanding of Agile methodology
- Salesforce Service Cloud Solution Architect cert (preferred)
- Salesforce Field Service Solution Architect cert (preferred)
- Product management experience (backlog prioritization)
- Multilingual (EN/FR/DE/IT/ES) a plus
- Up to 20% travel required
- Availability to work EST hours
- Authorization to work in the U.S. without sponsorship
Benefits:
- 401(k) plan with a generous company match and automatic retirement contribution
- Comprehensive medical, prescription drug, dental, and vision coverage
- Three weeks of paid vacation
- Paid company holidays
- Paid sick leave
- Employee assistance programs
- Wellness incentive programs
- Life insurance
- Disability coverage
- Voluntary benefits including options for legal, pet, home, and auto insurance
- Generous birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Recognition for service anniversaries and performance bonuses
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