SAP Project Manager
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Job Description
SAP Project Manager leading secure S/4HANA RISE cloud delivery for U.S. Federal, DoD, and Fed-CIV customers. Managing onboarding, compliance, service operations, executive governance, releases, renewals, and SLA performance.
Responsibilities:
- Serve as the primary point of contact for NS2 Cloud Customers within Federal Accounts, including DoD and Fed-CIV agencies, focused on S/4HANA RISE Private Cloud Edition.
- Lead strategic and operational delivery from contract signature through onboarding, service delivery, release and maintenance planning, governance, architecture oversight, and renewal strategy.
- Serve as senior-level customer engagement lead and trusted advisor.
- Conduct executive and quarterly business reviews with customer leadership.
- Deliver and interpret balanced scorecards and performance KPIs.
- Translate Federal mission goals into SAP NS2 cloud strategies and roadmaps.
- Lead complex onboarding and transition projects in regulated DoD and Fed-CIV environments.
- Serve as single point of contact for NS2 Cloud Services support requirements.
- Manage multi-domain service delivery against scope, budget, and milestones.
- Oversee incident management and escalations with MCC and OCC teams.
- Develop and enforce quality and compliance plans.
- Lead customer release and maintenance planning, IT calendar management, and version control.
- Build executive relationships across procurement, program management, and security compliance stakeholders.
- Identify upsell and service expansion opportunities with Sales and Solution teams.
- Support renewals, contract extensions, and commercial change requests.
- Drive Cloud Application Services operating profit reviews and SLA management.
Requirements:
- Bachelor’s Degree or equivalent experience in Business Administration, Computer Science, Technical Engineering, or a related field
- 7+ years of customer-facing program or delivery management experience
- Experience preferably within Federal, DoD, or Fed-CIV environments
- Must be a U.S. citizen
- Deep understanding of DoD Cloud security models, FedRAMP compliance, and NIST frameworks
- Ability to lead delivery for multiple customers while maintaining compliance and service quality
- Strong executive communication, relationship building, and stakeholder management skills
- Expertise in SAP service delivery, including S/4HANA, BTP, and SAC
- Experience in Cloud Application and Technical Delivery
- Adaptability toward adopting AI and automation technologies
- Experience with SAP or SAP NS2 preferred
- ITIL Foundation or higher certification preferred
- Working knowledge of SAP NS2 Cloud models, operating processes, and Federal compliance standards
- Familiarity with DoD IL2–IL6 certification levels, FedRAMP, DISA STIGs, and related regulatory frameworks highly desirable
Benefits:
- Competitive compensation that reflects your skills and impact
- Multiple bonus programs rewarding performance, company growth, and employee referrals
- Flexible PTO with 20 days to use when you need them
- All federal holidays paid
- 7 paid sick leave
- 100% paid parental leave
- 401(k) with 6% match and no vesting period
- Top-tier medical, dental, and vision plans with low out-of-pocket costs
- Short- and long-term disability and life insurance included
- Pet insurance
- Annual professional development budget for training, certifications, and conferences
- Two paid community service days
- Social pod budget to connect with teammates wherever you live
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