Seasonal Benefits Specialist – Call Center
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Job Description
Benefits Specialist supporting Employee Services Team with Workday technologies. Responsible for processing benefits and resolving administration service issues for internal and external customers.
Responsibilities:
- Supports the Employee Services Team and utilizes Workday, case management, knowledge base, and contact center technologies and processes
- Provides professional and timely service to internal and external customers
- Processes benefit-related changes such as life-status changes, address changes, etc.
- Resolves benefit administration service issues with internal staff and outside Vendors
- Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
Requirements:
- Bachelor's degree required
- 2-5 years of related benefits experience and/or training
- Customer Service experience is a must
- Knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
- Must have proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)
Benefits:
- Seasonal positions starting in August/Sept, lasting through at least December
- Flexible schedule between 7am and 7pm Central time
- Opportunities for professional development
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