Senior Account Manager
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Job Description
Senior Account Manager managing complex Treasury Management client relationships at PNC. Leading client communication and relationship building while ensuring compliance with contract terms.
Responsibilities:
- Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship.
- Monitors client contract for compliance and participates in the negotiations of base contracts and contract modifications.
- Manages processes outlined in the contract and resolves challenges/issues.
- Handles higher volume, higher visibility and more complex clients.
- Identifies and develops new servicing opportunities with existing clients.
- Serves as an escalation point and training resource to junior staff.
Requirements:
- 5+ years of industry-relevant experience
- Bachelor's degree or university/college degree
- Treasury Management experience strongly preferred
- Proven success managing complex clients independently
- Ability to manage multiple priorities in a fast-paced environment
- Excellent client focus & relationship building
- Strong problem-solving & critical thinking skills
- Clear, proactive communication
Benefits:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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