Senior AI Architect
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior AI Architect designing production-ready AI architectures for Genesys Cloud customer-experience orchestration. Leading presales discovery, prototypes, integrations, and executive technical engagements.
Responsibilities:
- Architect production-ready AI systems for customer experience use cases
- Design scalable RAG and enterprise knowledge architectures
- Establish AI evaluation and observability frameworks
- Engineer contextual AI experiences using real-time customer data and interaction history
- Optimize enterprise AI architectures for scalability, latency, throughput, reliability, and cost
- Drive strategic presales engagements through technical discovery, solution architecture, demonstrations, sandbox and trial engagements, integration guidance, and value assessments
- Develop and validate AI prototypes through production pilot readiness
- Demonstrate Genesys Cloud AI capabilities and interoperability approaches including MCP and A2A
- Develop reusable technical assets, workshops, coaching, and enablement
- Translate customer requirements and field feedback into guidance for Product Management and Engineering
- Partner with sales, account teams, customers, Professional Services, Product Management, and Engineering
- Influence CIO, CTO, and senior technical stakeholders
Requirements:
- 7+ years of relevant experience designing and architecting enterprise AI solutions
- Hands-on experience with traditional machine learning, NLU and NLP, retrieval-based systems, LLMs, orchestration patterns, tool use, and agentic AI approaches
- Architectural judgment across model selection, latency, cost, explainability, governance, multilingual requirements, security, scalability, and business risk
- Deep expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and cloud ecosystems
- Experience designing real-time enterprise solutions accounting for voice and digital latency, throughput, secure data access, reliability, fallback paths, failure handling, and scalability
- Expertise defining AI evaluation, governance, and observability strategies
- Practical experience with prompt design, context management, RAG, and AI workflow optimization
- Ability to create and deliver technical demonstrations, prototypes, and presentations
- Success partnering with sales teams on technical discovery and AI-focused solution design
- Strong executive communication, storytelling, and presence
- Preferred: understanding of Genesys Cloud and Genesys AI capabilities
- Preferred: experience designing AI solutions for customer experience orchestration, contact centers, self-service, agent assistance, journey management, or back-office automation
- Preferred: experience creating reusable technical assets and enablement
- Preferred: experience partnering with Product Management and Engineering
Benefits:
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Mentorship, learning programs, leadership development and education support
Similar Jobs
AI/Enterprise Architect Engineer, AI Specialist – Content Developer
AI systems engineering content developer creating production-grade educational materials for Jala University. Applying AI architecture, migration, documentation, and compliance expertise to practical industry-focused education.
AI Engineer – RAG and Agents, Content Developer
AI content developer creating RAG and agent curriculum for Jala University's Master in AI Systems Engineering. Developing practical, industry-aligned education for underserved regions.
AI Architect
AI Architect scaling AI pipeline infrastructure for The Information, a technology and business journalism publisher. Designing reliable LLM workflows, observability, and high-fan-out platform capabilities.
Senior AI Engineer, Agents
Senior AI Engineer advancing clinical AI agents for a Latin American healthtech company. Designing ontologies, fine-tuning models, and building evaluations for production healthcare workflows.
Senior AI Engineer, Location AI
Senior AI Engineer building LLM-backed evaluation systems, agent tooling, and data pipelines. Improving Mapbox's real-time location platform across Search, Places, Navigation, and developer tools.
Senior AI Engineer – Location AI
Senior AI Engineer building evaluation-driven LLM systems, data pipelines, and agent tooling for Mapbox's real-time location platform. Owning production AI quality, latency, and reliability across teams.
Senior Software Engineer – AI, Search
Senior Software Engineer building Ford’s Java cloud-native eCommerce microservices platform. Designing scalable, fault-tolerant services and search capabilities for future mobility.
Director, AI Engineering
Director leading Capital One’s AI infrastructure and optimization systems. Building responsible, scalable AI capabilities that transform customer and associate banking experiences.
Senior/Lead Forward Deployed AI Engineer
Senior AI engineer deploying Claude-powered enterprise workflows and integrations for NewRocket’s ServiceNow customers. Building secure, evaluated, reusable AI solutions across enterprise environments.
Forward Deployed AI Engineer
Forward Deployed AI Engineer delivering Claude-powered AI workflows, integrations, and automations for NewRocket enterprise clients. Building secure, scalable solutions across ServiceNow and broader business ecosystems.
AI Engineer – Campus Hire
Early-career AI Engineer building Claude-powered, agentic AI and RAG solutions for NewRocket, an AI-first ServiceNow partner. Supporting enterprise automation, evaluation, and deployment.
AI Engineer
AI Engineer building Cognigy conversational AI, LLM, and API integrations. Supporting Acliviti’s enterprise customer-experience and technical-transformation consulting clients.
Senior Software Engineer – AI
Senior AI Engineer building production AI features for Usersnap’s SaaS feedback platform. Owning fullstack architecture, LLM integrations, evaluation, and reliable launches.
Staff Software Engineer, AI/ML Infrastructure
Staff Software Engineer building AI/ML and evaluation infrastructure for Thumbtack's home-services marketplace. Designing scalable GenAI platforms, model systems, and developer tooling.
Staff Software Engineer, AI/ML Infrastructure
Staff Software Engineer building scalable AI/ML platforms and evaluation systems. Enabling Thumbtack’s home-services marketplace and GenAI-powered customer experiences.
Software, AI Architect
Software & AI Architect building Brightfin’s AI-native platform for IT financial management, technology expense management, and FinOps. Owning architecture, AI capabilities, infrastructure, and governance.
Staff AI Engineer
Staff AI Engineer building retrieval, inference, and agentic systems for Acquia’s Drupal-based digital experience platform. Shipping shared AI capabilities that turn enterprise data signals into customer workflows.
Lead AI Engineer
Lead AI Engineer modernizing InsCipher’s insurance compliance platform with production GenAI and agentic systems. Defining AI architecture, LLMOps standards, and enterprise engineering practices.
Technical Lead, AI and Automation
Líder técnico de IA e automação conduzindo arquitetura, governança e inovação. Impulsionando a transformação digital da Solo Network Brasil com times e embaixadores.
Software Engineer, AI, IT, Data Evaluator
AI evaluator reviewing software, IT, and data artifacts for accuracy and quality. Providing structured feedback to help Mercor and leading AI labs train frontier models.