Senior BMC Remedy/Helix ITSM Developer
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Job Description
Senior BMC Remedy/Helix developer improving enterprise billing, invoicing, and ERP workflows. Supporting financial close, automation, integrations, and production stability for IT Labs clients.
Responsibilities:
- Develop, configure, and maintain workflows within BMC Remedy / BMC Helix ITSM
- Support and improve billing and invoicing-related workflows and automation
- Troubleshoot failed billing tasks and workflow processes, identify root causes, and manage successful reprocessing
- Analyze issues involving financial data structures and chartfields
- Maintain and improve integrations between Remedy/Helix and external ERP systems
- Update billing logic, workflow configurations, and automation rules as business requirements change
- Support billing-rate changes and system preparation related to fiscal year-end and financial close activities
- Develop and modify dashboards within Remedy / Helix ITSM
- Investigate production issues and help stabilize workflows in time-sensitive environments
- Document system configurations, workflow changes, troubleshooting procedures, and technical solutions
- Participate in knowledge-transfer activities and collaborate with technical and business stakeholders
- Trace failed workflows across systems, implement fixes, and ensure successful completion
- Work with technical teams and business stakeholders on business-critical financial processes and fiscal deadlines
Requirements:
- 3–5+ years of hands-on experience with BMC Remedy or BMC Helix ITSM development and configuration
- Practical experience developing or supporting billing, invoicing, or financial workflows
- Strong experience troubleshooting complex workflow failures and system integrations
- Experience with financial data structures and chartfields
- Experience integrating Remedy / Helix ITSM with ERP systems
- Experience with PeopleSoft and/or INFORMS is highly desirable
- Strong understanding of workflow automation, configuration, and business rules
- Experience supporting systems during financial close or fiscal year-end activities
- Experience with databases, reporting, and data analysis
- Strong problem-solving and root-cause analysis skills
- Ability to work effectively in environments with strict deadlines and business-critical processes
- Excellent written and verbal communication skills
- Strong technical documentation skills
- Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field
- Remote position open only to candidates based in the United States
- U.S. citizenship required for this engagement
- Comfort with an Individual Contractor or B2B contract basis
Benefits:
- Paid Time Off (PTO) included as part of the engagement
- Remote work arrangement
- Full-time commitment aligned with the client's business hours and project needs
- Long-term collaboration with IT Labs
- Individual Contractor or B2B contract engagement
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