Senior Business Development Manager – Globalize Service Line
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Job Description
Senior Business Development Manager driving client engagement and account management. Partnering with executives to maximize client satisfaction and revenue growth at Keywords Studios.
Responsibilities:
- We’re looking for a strategic, proactive, and results-driven **Senior Business Development Manager** to lead and elevate our Client Engagement initiatives.
- In this role, you’ll own key client relationships and partner with executive stakeholders to maximize account retention, drive revenue growth, and ensure an outstanding client experience.
- Serve as the primary strategic partner and escalation point for key client accounts, ensuring long-term satisfaction and high-touch support.
- Lead and facilitate client meetings, check-ins, and follow-ups.
- Analyze and synthesize complex client performance data, feedback, and market trends to deliver actionable insights and strategic recommendations.
- Oversee cross-functional alignment, partnering closely with internal leadership (Implementation, Production, Sales, Marketing, Engineering) to streamline operations and resolve critical client challenges.
- Help maintain strong client relationships through consistent communication.
- Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities.
- Support renewal processes with relevant data and documentation.
- Identify clients suitable for testimonials or case studies in collaboration with marketing.
- Assist onboarding and implementation teams to ensure smooth client transitions.
- Support identifying growth opportunities within existing accounts.
- Gather and share client feedback to improve products and services.
- Contribute to internal documentation and reporting for continuous improvement.
Requirements:
- Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus).
- 7 to 10+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
- Familiarity with CRM software (e.g., Salesforce, HubSpot).
- Located in the US West Coast / Pacific Time Zone.
- Highly organized with strong attention to detail and follow-through.
- Experience with project management is a plus.
- Ability to build networks and develop relationships across different markets.
- Exceptional verbal and written communication and presentation skills.
- Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
- Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.
Benefits:
- As this is a remote position, benefits may vary depending on the employing entity and the candidate’s country/state of residence.
- Please note that only shortlisted candidates will be contacted due to the high volume of applications.
- Keywords Studios is committed to fair and ethical hiring practices.
- We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience.
- Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.
- By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.
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