Senior Director, Client Education – Healthcare SaaS
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Job Description
Senior Director leading scalable client education for Experian Health's healthcare SaaS products. Building learning teams, blended programs, and adoption strategies using LMS and AI.
Responsibilities:
- Provide strategic and operational leadership for Experian Health's Learning & Development function serving external clients
- Own the vision, roadmap, and execution of a scalable client education program
- Lead instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal
- Build and lead a team of instructional designers and client educators
- Champion innovation, including responsible use of AI in learning content
- Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs
- Lead the multi-year Client Education strategy across Experian Health products
- Design and deliver blended learning solutions for implementation and ongoing adoption
- Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and course catalog
- Provide capacity, prioritization, and risk insights to leadership for investment and resourcing decisions
- Guide development and refresh of eLearning and training materials amid product and system updates
- Establish authoring workflows, templates, and governance to reduce manual effort and shorten update cycles
- Administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting
- Apply learning-effectiveness measures and client feedback to improve curricula and delivery
- Guide change management activities related to product releases, workflow changes, and client adoption plans
- Develop product adoption strategies from initial implementation through advanced utilization and optimization of Experian Health solutions
Requirements:
- 8+ years' experience in Learning & Development
- 8+ years' experience with Client Education
- 8+ years' experience training leadership, including building and leading teams, within healthcare technology, SaaS, or revenue cycle management environments
- Demonstrated experience developing and scaling blended learning programs for external clients or end-users
- Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
- Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
- Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial
- Experience contributing to process improvement, automation, or operational transformation plans
- Epic experience is beneficial
- 5+ years' experience managing people
- 10% travel required
Benefits:
- Flexible Time Off: 20 Days
- Variable pay opportunity
- Great compensation package and bonus plan
- Medical, dental, and vision benefits
- Matching 401K
- Flexible work environment; ability to work remote, hybrid or in-office
- Volunteer time off
- Vacation
- Sick leave
- 12 paid holidays
- Accommodation support for disabilities or special needs
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