Senior Director, Global Partner Strategy – Programs
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Job Description
Global partner strategy leader scaling Genesys’ AI-powered customer experience platform. Driving partner programs, incentives, analytics, and worldwide ecosystem growth.
Responsibilities:
- Define and evolve the annual global partner strategy and programs aligned with Genesys growth objectives and go-to-market priorities
- Design and scale global partner programs that drive partner-sourced and partner-influenced revenue
- Translate strategic objectives into execution roadmaps with clear success measures
- Optimize partner coverage models, partner motions, and ecosystem engagement
- Own annual partner tiering, segmentation, KPIs, compliance requirements, and business planning
- Review partner performance against plan and take corrective action
- Design and manage global partner incentives, rebate structures, SPIFFs, performance incentives, and deal-registration incentives
- Serve as primary contact for partner program and strategy escalations
- Advise senior and executive leaders on partner strategy, incentives, and performance
- Align stakeholders across Sales, Partner Marketing, Revenue Intelligence, Services, Finance, IT, and Operations
- Define KPIs, establish governance forums, and use data-driven insights to improve partner productivity
- Lead and develop the global virtual partner support center and specialist teams based in Manila
- Improve support processes and implement AI-driven efficiencies
- Own the Genesys partner portal, partner pages, digital experience, and partner technology stack
- Oversee partner impact assessments through the One Genesys Framework
- Establish and oversee external Partner Advisory Boards
- Develop partner program guidelines, rules of engagement, and go-to-market resources with Sales Enablement
- Lead and develop a high-performing global partner team, directly and through matrix relationships
- Build organizational capability and foster ownership, collaboration, and continuous improvement
Requirements:
- Bachelor’s degree required; MBA or equivalent experience preferred
- 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex enterprise technology environment
- Experience at a company with a mature partner ecosystem
- Deep knowledge of Partner organization structures, partner leadership, sales-manager workflows, and field pain points
- Proven track record designing and executing global partner programs that drive growth and scale
- Marketplace/co-sell experience with AWS, Microsoft, and Google Cloud
- Experience with partner tools such as Partner Stack
- Ability to influence senior stakeholders across functions and regions
- High tolerance for ambiguity and ability to act decisively outside established norms
- Confidence operating in unstructured environments while balancing nuance and urgency
- Ability to learn rapidly amid evolving technology, market, and organizational priorities
- Experience leading large, globally distributed teams
- Strong understanding of global go-to-market models, partner ecosystems, and enterprise SaaS sales motions
- Extensive experience in highly matrixed global organizations
- Strong analytical, communication, and executive-presence capabilities
- Functional familiarity with Salesforce, including enterprise CRM workflows, personas, and access models
- Ability to build and develop high-performing teams across multiple workstreams through complexity and change
- Track record facilitating the career growth of direct reports
- Experience independently presenting to senior and C-level leadership and incorporating feedback
- Strong analytical mindset and experience using data for decision-making and performance optimization
- Proficiency with Microsoft Office, project planning software, or equivalent
- Comfort working outside standard business hours
- Willingness to travel 2x per year to Manila, Philippines, and 4x per year to other locations
Benefits:
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Mentorship, learning programs, leadership development and education support
- Paid volunteer time
- August Free Fridays
- Well-being resources and regionally tailored programs for employees and their families
- Commission or performance-based bonus opportunities may be available
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