Senior Functional Consultant
Employment Information
Job Description
Consultor Funcional with ERP experience in an expanding AgTech company offering fully remote work. Responsible for user onboarding, software configuration, and ongoing client relationship management.
Responsibilities:
- Structured onboarding for new users: Guide clients from their first interaction with the product, ensuring a smooth implementation and rapid adoption
- Software configuration: Set up accounts, operations, workflows and other system modules according to the client’s business context and needs
- Process implementation and training: Plan and deliver functional training sessions, ensuring users understand and correctly use the tools
- Implementation project management: Lead schedules and deliverables, ensuring quality and timely completion
- Ongoing client relationship management: Conduct checkpoint meetings to monitor progress, resolve questions and maintain active, trusted communication
- Operational support and issue resolution: Serve as the point of contact for clients’ functional and operational questions, acting with agility and empathy
- Demonstrations and presentations: Deliver demos tailored to the client’s context, highlighting benefits and best practices
- Ensure value delivery: Act as the custodian of the customer experience, ensuring the product fulfills its purpose and delivers concrete results for the business
Requirements:
- Proven ERP experience: Solid background in implementing, supporting, or consulting on enterprise resource planning systems
- Functional leadership capability: Ability to lead implementation projects, coordinate deliverables and keep alignment between technical teams and clients
- Disciplined, execution-oriented profile: Organized, responsible, results-focused and proactive
- Availability to travel: Willingness to attend on-site implementations or training when required (occasionally)
- Consultative, relationship-focused approach: Ability to build strong relationships and act as a strategic partner to the client
- Clear and concise communication: Able to translate technical topics into understandable and empathetic language
- Resilience and adaptability: Capable of facing challenges, adapting to change and maintaining focus on value delivery
- Strategic mindset and customer orientation: Focus on measurable results, user experience and long-term success
- Sense of ownership and hands-on attitude: Work autonomously with commitment and willingness to get involved in practical tasks
Benefits:
- 100% remote work
- Join an agile, growing company with a collaborative environment and real growth opportunities
- Competitive salary and benefits in line with the market, under a CLT employment contract (Brazil)
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