Senior Implementation Manager – IA Conversacional
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Job Description
Senior Implementation Manager delivering conversational AI solutions for enterprise telecom clients. Leading complex implementations, stakeholder coordination, and technical integrations from kickoff through production.
Responsibilities:
- Liderar múltiples proyectos e iniciativas de IA Conversacional en paralelo
- Gestionar el ciclo completo de implementación, desde el kickoff hasta la salida a producción
- Definir planes de trabajo, prioridades, riesgos y dependencias
- Asegurar el cumplimiento de los objetivos del proyecto y una excelente experiencia para el cliente
- Facilitar workshops de descubrimiento y definición funcional
- Comprender procesos de negocio y transformarlos en soluciones de IA Conversacional
- Diseñar experiencias conversacionales, flujos de interacción y casos de uso junto con el cliente
- Asesorar al cliente sobre mejores prácticas y recomendaciones funcionales
- Relevar y documentar requerimientos funcionales y técnicos
- Elaborar especificaciones para integraciones utilizando APIs REST
- Coordinar el trabajo con desarrolladores, arquitectos e ingenieros de integración
- Liderar pruebas funcionales, validaciones y actividades de despliegue
- Actuar como principal referente de Professional Services para las iniciativas asignadas
- Coordinar el trabajo junto a Customer Success, Producto, Ingeniería y otros líderes de implementación
- Liderar reuniones ejecutivas, workshops y comités de seguimiento
- Comunicar avances, riesgos, bloqueos y planes de acción a stakeholders técnicos y de negocio
- Administrar múltiples iniciativas utilizando Jira o herramientas similares
- Realizar seguimiento del consumo de horas, capacidad y avance de las iniciativas
- Identificar riesgos de forma temprana y liderar planes de mitigación
- Utilizar herramientas de IA Generativa para optimizar documentación, análisis y eficiencia operativa
Requirements:
- Título universitario en Ingeniería, Sistemas, Administración o carreras afines
- Más de cinco años liderando implementaciones de soluciones SaaS para clientes enterprise
- Experiencia implementando soluciones de IA Conversacional, asistentes virtuales, chatbots o plataformas similares
- Experiencia trabajando con clientes de gran escala y múltiples stakeholders
- Experiencia en diseño de experiencias conversacionales
- Experiencia relevando requerimientos funcionales y traduciéndolos en especificaciones técnicas
- Conocimiento de APIs REST y experiencia trabajando junto a equipos de desarrollo e integración
- Experiencia gestionando múltiples proyectos simultáneamente
- Experiencia utilizando Jira o herramientas equivalentes
- Experiencia utilizando herramientas de IA Generativa para potenciar la productividad
- Inglés avanzado (oral y escrito)
- Residencia en Ciudad de México
- Certificación PMP, Scrum, Agile o similar (deseable)
- Experiencia en Telecomunicaciones, Banca o industrias altamente reguladas (deseable)
- Experiencia implementando soluciones sobre WhatsApp, Web Chat u otros canales digitales (deseable)
- Conocimiento de metodologías ágiles de implementación (deseable)
Benefits:
- Trabajarás con tecnologías de Inteligencia Artificial de última generación en proyectos de alto impacto
- Formarás parte de un equipo global, colaborando con especialistas en Producto, Ingeniería, Customer Success y Professional Services
- Tendrás un rol con alto nivel de autonomía, visibilidad y oportunidades de crecimiento profesional
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