Senior Localization Manager
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Job Description
Senior Manager of Localization Operations leading strategy for global clients at Piedmont Global. Improving localization processes, governance, and collaboration across teams in a remote role.
Responsibilities:
- Lead localization strategy, operating model development, governance, and scalable program execution in alignment with Language Operations and company objectives.
- Own Localization Department initiatives, including departmental goals, success metrics, risks, dependencies, and resourcing recommendations.
- Define, validate, and maintain executive-ready analytics and reporting for localization performance, including quality, speed, cost, throughput, scalability, margin drivers, and operational health.
- Assess localization program health across delivery, quality, cost, scalability, tooling, vendor ecosystem, resourcing, and operational risk; prioritize improvement opportunities using data and stakeholder input.
- Develop business cases for major localization improvements, including expected impact, cost, timeline, risks, rollout approach, training needs, and measurement plans.
- Facilitate collaboration across Operations, Sales, IT, Tech, Language Operations, Quality Management, Vendor Management, and other stakeholders by clarifying interfaces, dependencies, ownership, and escalation paths.
- Act as a senior escalation point for complex localization program, stakeholder, vendor, tooling, delivery, quality, and resourcing issues.
- Demonstrate people leadership through mentorship, coaching, expectation management, performance support, and development of direct reports.
- Stay current on industry trends, emerging technologies, and best practices in localization and language operations; recommend and implement improvements as appropriate.
- Support continuous improvement of localization processes, workflows, documentation, reporting standards, and governance practices.
- Perform all other duties as assigned.
Requirements:
- Bachelor’s degree in Localization, Linguistics, Translation, or a related field or equivalent professional experience.
- 5+ years of experience in localization or language services, including at least 3 years in a leadership or people-management role.
- Strong understanding of localization operations, vendor ecosystems, tooling, workflows, quality management, delivery models, and scalability challenges.
- Demonstrated experience leading complex localization programs, operational improvement initiatives, or cross-functional transformation efforts.
- Strong analytical skills with the ability to assess operational performance, identify trends, evaluate risks, and recommend data-informed improvements.
- Excellent communication and stakeholder management skills, including the ability to engage senior leaders and translate operational data into clear recommendations.
- Proven leadership capabilities, including team development, performance management, and cross-functional influence.
- Ability to thrive in a fast-paced, deadline-driven environment while maintaining strong judgment, professionalism, and operational discipline.
- Proficiency in one or more foreign languages is a plus.
Benefits:
- N/A
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