Senior Manager – Filing Automation
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Job Description
Senior Manager of Filing Automation at Harbor Compliance, driving automated filing strategies and overseeing a multi-disciplinary team to improve compliance services. Ensuring efficient AI-driven automation and production performance.
Responsibilities:
- Lead and develop a high-performing, multi-disciplinary filing automation team, optimizing team structure, staffing models, and capability density.
- Own the long-term growth and sequenced expansion of automated filing shares across all core service lines, beginning with charitable registration and expanding through corporate and fundraising products.
- Oversee the end-to-end lifecycle of AI-driven automation skills, managing the design, validation, deployment, versioning, and continuous training of production-ready skills.
- Manage high-volume data configuration system specifications and forms to ensure highly accurate, rapid translation of ingestion inputs into production-ready states.
- Direct the maintenance and updates of system reference data, ensuring jurisdiction rules, fee tables, and deadline calendars remain entirely accurate and synchronized.
- Spearhead production performance management by monitoring automated runs, proactively addressing performance drift, and implementing systemic root-cause updates directly into core automation skills.
- Establish and execute formal operating agreements with process engineering and technical partners to maintain dedicated engineering capacity, prioritize workflow enhancements, and clear technical dependencies.
- Maintain rigorous operational governance through structured daily production reviews, weekly automation tracking, and monthly business evaluations to ensure stable, scalable fulfillment delivery.
Requirements:
- Seven or more years of progressive experience in automation engineering, intelligent automation, AI operations, or process engineering within a scaling SaaS or service-enabled SaaS environment.
- Proven experience managing an automation skill catalog, robotic process automation estate, or production-scale AI agent library.
- Demonstrated experience leading technical teams, with a preference for candidates who have managed team leads or senior independent contributors.
- Hands-on technical experience designing, validating, and optimizing AI-assisted, large language model-driven, or automated workflow orchestration platforms.
- Experience managing high-volume data configurations, structured reference datasets, and bulk-submission queue workflows within jurisdiction-variable or highly regulated environments.
- Proficiency in technical compliance and operational data environments, including standard operations under SOC 2 Type II criteria.
- Strong capabilities in process intelligence, analytical systems, and data evaluation tools such as SQL, Looker, Tableau, or comparable dashboard platforms.
- Track record of executing joint operational agreements with engineering and product partners to protect development capacity and drive collaborative performance outcomes.
Benefits:
- health benefits
- flexible paid time off
- parental leave
- fertility and adoption assistance
- 401(k)
- educational reimbursement
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