Senior Manager, Last Mile
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Job Description
Sr. Manager managing Kraft Heinz’s Last Mile eCommerce partnerships to drive performance and growth. Leading cross-functional collaboration with major platforms like Instacart and DoorDash.
Responsibilities:
- Own customer relationships across priority Last Mile partners, driving strong day-to-day engagement and long-term strategic alignment
- Lead campaign execution, retail media and promotional investment planning, budget management, performance tracking, and strategic planning across priority platforms
- Translate customer, channel, and performance trends into clear recommendations and actionable growth plans
- Drive alignment across shopper marketing, finance, and sales teams on priorities, plans, performance, and opportunities
- Monitor business results and key performance indicators across priority Last Mile retailers, while assessing implications for the broader eCommerce network
- Lead internal business reviews by synthesizing performance data, identifying opportunities and risks, and recommending actions to improve results
- Serve as the internal subject matter expert on Last Mile eCommerce, helping cross-functional stakeholders navigate platform dynamics, opportunities, and risks
- Shape and advance the customer learning agenda by identifying insights, testing opportunities, and ensuring learnings are captured and applied
- Build playbooks, best practices, and capability-building tools that strengthen organizational understanding and adoption of Last Mile eCommerce opportunities
- Influence cross-functional teams and stakeholders in a dotted-line structure to drive execution, alignment, and accountability
- Support platform and cross-platform strategies that unlock growth and strengthen Kraft Heinz’s Last Mile presence
Requirements:
- Significant experience in eCommerce, sales, commercial strategy, or platform / marketplace management
- Strong business acumen and comfort working with performance data, KPIs, and strategic recommendations
- Demonstrated ability to manage budgets, retail media investments, promotional programs, and external partnerships
- Strong ability to manage complex customer relationships and drive results in a matrixed environment
- Ability to synthesize complex business performance into clear insights and recommendations for cross-functional stakeholders
- Ability to influence across cross-functional teams without formal authority
- Strong communication and storytelling skills, including the ability to simplify complex topics and translate business performance into clear internal narratives
- Proven ability to manage multiple priorities and drive execution in a fast-moving commercial environment.
Benefits:
- Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
- Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability
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