Senior Manager, Supplier Management Lead
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Job Description
Supplier Management Lead responsible for governance and performance management of strategic suppliers at Otis. Ensure contractual obligations and operational performance while providing executive visibility.
Responsibilities:
- Responsible for governance, performance management, and executive escalation management for Segment 1 suppliers
- Ensure strategic suppliers consistently deliver expected business value, operational performance, and contractual obligations
- Lead governance activities and establish governance frameworks including EBRs, QBRs, KPI scorecards, and SLA reporting
- Monitor supplier performance against contractual commitments
- Use data and trend analysis to proactively identify supplier risks and performance deterioration
- Lead escalation management for significant supplier issues and coordinate cross-functional resolution efforts
- Develop standardized KPI and SLA reporting structures aligned to supplier criticality and business impact
- Provide regular governance reporting and executive-level supplier performance visibility to leadership teams.
Requirements:
- 8+ years of experience in supplier management, vendor/account management, sourcing, operations, or related functions
- Experience managing complex enterprise supplier relationships
- Strong understanding of governance frameworks, supplier performance management, KPI/SLA management, and escalation processes
- Strong analytical and data interpretation capabilities
- Experience using supplier performance metrics and reporting tools to drive accountability and operational improvements
- Demonstrated ability to operate effectively in cross-functional and matrixed environments
- Strong communication and stakeholder management skills
- Ability to influence at senior leadership levels.
Benefits:
- Opportunities, training, and resources that build leadership and capabilities
- Employee Scholar Program supporting degrees or certification programs
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