Senior Manager, Technology Change Enablement
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Job Description
Senior Manager leading enterprise IT-based organizational change initiatives for successful technology adoption. Designing a data-driven change enablement framework in a multinational engineering firm.
Responsibilities:
- Develop and implement a comprehensive IT Change Enablement strategy aligned with digital transformation objectives and enterprise priorities.
- Establish an enterprise Technology Change Enablement framework embedded within IT governance, portfolio management, and funding processes.
- Integrate structured OCM methodologies into IT project lifecycles, ensuring change planning begins at business case inception.
- Lead change impact assessments, stakeholder mapping, readiness diagnostics, and adoption risk modeling for enterprise IT initiatives.
- Design and deploy AI-enabled adoption analytics capabilities leveraging system usage data, workflow metrics, and engagement signals.
- Implement predictive analytics models to identify adoption risk, resistance patterns, and change fatigue across business units.
- Leverage AI tools for sentiment analysis (e.g., surveys, feedback channels, collaboration platforms) to measure organizational readiness and change perception.
- Develop automated dashboards tracking real-time adoption metrics, behavioral shifts, and value realization indicators.
- Use analytics to segment users by behavior patterns and tailor enablement strategies (training, communications, interventions) accordingly.
- Partner with data teams to integrate telemetry, ERP/CRM/BIM usage data, and productivity metrics into change insights reporting.
- Design and implement a Value Realization framework for IT investments, including KPI definition, baseline establishment, and benefits ownership alignment.
- Collaborate with Finance to quantify ROI, productivity gains, cost avoidance, and operational improvements.
- Establish governance processes to track benefit realization beyond go-live, ensuring sustained value capture.
- Develop executive-level dashboards linking adoption metrics to financial and operational outcomes.
- Lead post-implementation value reviews to assess performance against business case assumptions.
- Drive accountability with business sponsors for benefit delivery and outcome realization.
- Oversee enterprise communications strategy for major IT transformations.
- Guide the IT OCM Lead in developing scalable training, enablement, and reinforcement programs.
- Drive leadership alignment and sponsor effectiveness through structured engagement plans and executive coaching.
- Develop change champion networks and digital ambassadors to support sustained adoption.
- Identify organizational capability gaps and coordinate interventions to improve digital fluency and technology adoption maturity.
- Embed change enablement metrics into IT PMO governance and stage gate approvals.
- Establish enterprise change saturation monitoring to prevent overload and initiative fatigue.
- Develop a Technology Change Maturity Model and conduct periodic assessments.
- Leverage automation to streamline communications, feedback loops, and reporting workflows.
- Continuously refine enablement strategies using data insights, lessons learned, and AI-driven recommendations.
- Foster a culture of accountability, agility, experimentation, and measurable business impact.
- Directly supervise the IT OCM Lead and the Value Realization & Communications Lead.
- Provide leadership, mentorship, and capability development in data-driven change practices.
- Establish measurable adoption, engagement, and value realization performance targets.
- Promote cross-functional collaboration across IT, Finance, HR, and business units.
- Build organizational capability in AI-enabled change management practices.
Requirements:
- Bachelor’s degree in Business Administration, Organizational Development, Information Technology, Data Analytics, Finance, or related field required. Master’s degree (MBA, Organizational Leadership, Data Analytics, or related discipline) preferred.
- 10+ years of progressive experience in IT organizational change, digital transformation, enterprise technology implementation, or related disciplines.
- 5+ years leading enterprise-wide change initiatives supporting complex IT implementations (ERP, BIM platforms, CRM, collaboration tools, cloud migrations, etc.).
- 5+ years of leadership experience managing OCM, adoption, communications, or value realization teams.
- Prosci, CCMP, PMP, or similar certifications preferred.
- Certifications in data analytics, AI, or digital transformation frameworks preferred.
- Demonstrated success leveraging analytics, system telemetry, and behavioral data to improve technology adoption outcomes.
- Experience implementing structured OCM frameworks (e.g., Prosci ADKAR, CCMP, or similar).
- Proven track record of defining business cases, ROI models, and measurable benefit realization frameworks.
- Experience collaborating with Finance to validate cost savings, productivity improvements, and financial impacts.
- Strong expertise in IT-based organizational change and digital adoption strategies.
- Deep understanding of enterprise technology implementation lifecycles.
- Ability to leverage AI and analytics to drive predictive change management and measurable outcomes.
- Strong financial acumen and ability to translate technology initiatives into quantifiable business value.
- Proficiency with analytics platforms, dashboards (e.g., Power BI, Tableau), PPM tools, and survey/sentiment tools.
- Experience using automation platforms to streamline workflows and reporting.
- Executive-level communication and stakeholder influence skills.
- Strong facilitation, storytelling, and data visualization capabilities.
- Ability to operate in a complex, matrixed environment with competing priorities.
- Strategic thinker with strong operational execution discipline.
- High emotional intelligence and organizational awareness.
- Experience leveraging AI-enabled tools (e.g., sentiment analysis, predictive analytics, contract/text analytics, automation platforms) preferred.
- Experience in AEC or project-based professional services environments preferred.
Benefits:
- Medical, dental, vision insurance
- 401k Retirement Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life, AD&D, short-term, and long-term disability
- Professional and personal development
- Generous paid time off
- Commuter and wellness benefits
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