Senior Managing Director, PEGA Service Line
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Job Description
Senior Managing Director overseeing Pega market offerings and transformation initiatives. Driving strategy, business development, and delivery excellence for clients.
Responsibilities:
- Develop and execute the overall market strategy for the Pega portfolio, aligning with corporate priorities and growth targets.
- Define differentiated Pega-based offerings, assets, accelerators, and value propositions.
- Monitor industry trends and Pega ecosystem developments to ensure the firm remains at the forefront of innovation.
- Partner with sales and account leadership to drive pipeline development, sales pursuits, proposals, and executive briefings.
- Establish strong relationships with Pega leadership to influence product roadmap alignment and co-selling opportunities.
- Achieve revenue targets, profitability goals, and market expansion objectives.
- Oversee delivery quality and ensure consistent use of methodologies, best practices, and governance standards.
- Serve as executive sponsor for major client engagements, ensuring successful outcomes and long-term partnership growth.
- Guide teams in solution architecture, complex program delivery, and multi-year modernization roadmaps.
- Build and scale a world-class Pega talent community, including recruitment, training, certification, and career development programs.
- Champion knowledge management, reusable assets, and delivery frameworks.
- Foster a collaborative, inclusive, and high-performance culture.
- Manage financial performance, budgets, resource planning, and operational KPIs for the offering.
- Drive continuous improvement across processes, tools, and delivery models.
- Ensure compliance with corporate, regulatory, and client requirements.
- Other duties as assigned.
Requirements:
- Extensive experience (typically 15+ years) in digital transformation, automation, workflow, or case management solutions.
- Demonstrated leadership experience within the Pega ecosystem, including large-scale implementation oversight.
- Must be able to pass a background check.
- Strong business development and executive relationship-building skills.
- Proven track record of managing P&L, driving growth, and leading large multidisciplinary teams.
- Deep understanding of industry trends (e.g., AI automation, customer decisioning, workflow modernization).
- Excellent strategic thinking abilities.
- Must possess problem-solving skills.
- Strong professional presence, exceptional collaboration skills, excellent oral and written communication skills, negotiation, and confident presentation skills.
- Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, and Acrobat.
- Highly motivated with the ability to manage multiple tasks at any one time.
- Ability to forge new relationships, both individual and team-based.
- Must be a self-starter, able to work independently and as part of a team.
- Preferred Qualifications: Pega Lead System Architect (CLSA) or similar advanced Pega certifications.
- Experience in consulting, technology services, or professional services leadership roles.
- Background in large enterprise transformation projects across industries such as financial services, healthcare, public sector, or telecom.
Benefits:
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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