Senior Research Manager, Qualitative
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Job Description
Senior Research Manager leading qualitative research projects for SMG. Collaborating with clients and teams to deliver actionable insights and improve experiences.
Responsibilities:
- Own the full research process across multiple projects simultaneously from client brief interpretation through final presentation, ensuring projects are delivered on time and aligned to client objectives.
- Design screeners, questionnaires, discussion guides, and research approaches that produce actionable insights across a range of project types and complexity.
- Lead data analysis and synthesize findings across methodologies to create clear, compelling insight stories for clients and internal stakeholders.
- Present research findings to clients with clarity and confidence, connecting insights to business implications and recommended actions.
- Manage Elite/Advanced client accounts with support from an Associate Research Director, Director, or Senior Director while maintaining strong client relationships.
- Collaborate across teams to support proposals, pitch materials, and Quarterly Business Reviews that help deliver a best-in-class client experience.
- Review and elevate work produced by other research team members, providing coaching and feedback to support quality and team development.
- Identify opportunities to improve research workflows, best practices, and internal processes to increase quality, efficiency, and scalability.
Requirements:
- Bachelor’s degree or equivalent work experience
- Minimum 6 years of experience in a client-facing research delivery role specifically working in qualitative research
- Experience working with online qualitative research – both in data collection and analysis
- Experience managing multiple projects & clients efficiently and simultaneously, while delivering end-to-end strategic insight projects
- Advanced knowledge of qualitative and quantitative research methodologies, research design, analysis, reporting, and presentation
- Proficiency with online platform and analysis tools, Excel, PowerPoint, and storytelling through insight
- High levels of understanding of the role of technology and AI across the research process
Benefits:
- Unlimited PTO
- Extended parental leave
- Company-issued equipment and tools
- A culture built on connection, collaboration, and continuous improvement
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