Senior Salesforce Platform Engineer
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Job Description
Senior Salesforce engineer delivering secure CRM, integration, and automation solutions for VIATEQ’s federal government customers. Supporting governed platform development, testing, troubleshooting, and sustainment.
Responsibilities:
- Support VIATEQ's prime contractor and government customer through CRM, Integration, and Platform Services
- Deliver Salesforce configuration, development, integration, troubleshooting, and sustainment work with minimal oversight
- Design, configure, develop, integrate, test, document, and sustain Salesforce capabilities using Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Flow, Apex, Lightning Web Components, APIs, DevOps Center, and Salesforce integration patterns
- Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management
- Translate business, mission, security, accessibility, and operational requirements into practical technical solutions
- Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities
- Develop reusable patterns, configuration standards, automation, documentation, and support procedures
- Troubleshoot complex issues involving platform configuration, code, data, APIs, identity, security, performance, and user experience
- Collaborate with cybersecurity, privacy, data, infrastructure, QA, change management, government stakeholders, architects, engineers, product owners, operations, and business users
- Maintain technical documentation, design decisions, implementation notes, test evidence, and operational runbooks
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience
- 6+ years of experience in senior platform engineering or application development
- Hands-on experience with Salesforce implementation, configuration, development, integration, testing, or operations
- Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes
- Strong hands-on knowledge of Salesforce capabilities, implementation patterns, administration, development, integration, and lifecycle management
- Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt
- Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination
- Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language
- Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams
- Ability to obtain a Public Trust clearance
- Preferred: Salesforce Administrator, Platform Developer, Platform App Builder, Sales Cloud, Service Cloud, Experience Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or CTA credential
- Preferred experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery
- Preferred experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations
- Preferred experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation
- Preferred knowledge of NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege
- Preferred experience improving platform governance, reuse, documentation, observability, and operational readiness
- Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
- 11 paid federal holidays
- Flexible spending accounts
- Professional development reimbursement
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