Staff Frontend Engineer – Platform
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Job Description
Staff Frontend Engineer building Grafana Cloud customer portals, usage metering, and billing integrations. Leading reliable full-stack systems across Grafana, NetSuite, Salesforce, and cloud marketplaces.
Responsibilities:
- Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services for customer usage and billing workflows
- Build and maintain backend APIs using Golang and Node.js and user interfaces using TypeScript and React
- Design and maintain integrations with NetSuite, Salesforce, AWS, Azure, GCP, and cloud marketplaces
- Develop and automate business logic for usage metering, pricing, promotions, and billing reconciliation
- Collaborate with product management, DealOps, GTM, Support, and adjacent AppCore squads
- Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve observability and resilience
- Provide technical leadership and mentorship
- Contribute to roadmap planning, technical design, OnCall improvements, and stack simplification
- Improve runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures
- Debug across service boundaries and own production behavior of systems
- Design microservices and systems
- Coordinate with product and UX
- Respond to customer requests and feedback
- Participate in the follow-the-sun OnCall rotation when ready
Requirements:
- At least 1 year of fully remote work experience
- Experience working on a large SaaS platform and with distributed systems problems such as scalability, multi-tenancy, data isolation, and high availability
- Strong professional experience with Golang, Node.js, TypeScript, and React
- Experience delivering projects from requirements gathering and ideation through product release
- Ability to write clean, robust, well-tested, maintainable software
- Experience mentoring junior engineers in a collaborative, asynchronous environment
- Ability to break down complex challenges into modular, iterative solutions
- Willingness to work across teams and align work with external stakeholders
- Strong Kubernetes experience in AWS, GCP, or Azure
- Familiarity with infrastructure-as-code tooling such as Helm, Terraform, and Jsonnet
Benefits:
- Restricted Stock Units (RSUs)
- 100% remote, global culture
- Career growth pathways
- In-person onboarding
- 30 days annual leave per annum
- 3 annual leave days reserved for Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work
- Open-source community-driven culture
- Empowered, high-trust teams
- Approachable and transparent leadership
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