Service Cloud Developer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Salesforce Service Cloud Developer building scalable customer-service solutions for Spyrosoft, a software engineering company. Integrating Salesforce with enterprise platforms and automating global service processes.
Responsibilities:
- Develop, customize, and enhance Salesforce Service Cloud applications using Apex, LWC, SOQL, and Salesforce Flow
- Design and optimize customer service processes, including case management, routing, escalation, and resolution
- Build and maintain integrations between Salesforce and enterprise platforms using REST/SOAP APIs, Platform Events, and CDC
- Collaborate closely with business and IT stakeholders to gather requirements and deliver effective solutions
- Support system performance, data integrity, security, testing, deployments, and ongoing platform improvements
- Participate in technical design discussions
- Contribute to the continuous enhancement of Salesforce architecture and best practices
- Deliver innovative customer service solutions and automate business processes
- Help shape customer experience through scalable technology solutions
Requirements:
- 5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud
- Strong expertise in Apex, SOQL, LWC, and Salesforce Flow
- Proven experience building and supporting integrations using REST/SOAP APIs
- Solid understanding of Service Cloud capabilities, including Case Management, Service Console, and workflow automation
- Ability to translate business requirements into scalable, high-quality technical solutions
- Strong troubleshooting, communication, and stakeholder management skills
- Comfortable working independently in a global, remote environment
- Fluent English
- Availability to work within U.S. Eastern Time business hours
- Experience with Omni-Channel, Salesforce Knowledge, Entitlements, and SLA management
- Knowledge of Sales Cloud and cross-cloud Salesforce integrations
- Experience with SAP, Informatica, Platform Events, and CDC
- Familiarity with Copado, Git, and Azure DevOps
- Understanding of Salesforce security architecture, OAuth, and Connected Apps
- Exposure to Agentforce, Einstein AI, or AI-powered customer service solutions
- Salesforce certifications are listed as nice to have
- Experienced in using AI tools in day-to-day workflow
Benefits:
- Remote work environment
- Opportunity to work on impactful global Salesforce projects
- Collaboration with international stakeholders
- Professional exposure to enterprise applications and scalable technology solutions
Similar Jobs
Principal Cloud Computing Engineer
Principal Cloud Engineer building secure AWS and OCI infrastructure, data pipelines, and AI automation. Supporting SAIC’s regulated U.S. Government technology missions from design through production.
Data Engineer, Azure, Fabric, Databricks
Data Engineer building scalable Azure, Microsoft Fabric, and Databricks lakehouse platforms for Collectiv, an analytics, planning, and AI consulting firm. Enabling reporting, self-service BI, and advanced analytics.
Cloud Engineer, Career Ambition
Cloud Engineer delivering cloud infrastructure and deployment projects for Auralis Group, a German software innovation studio. Developing software, supporting startups, and working with AI and quantum technologies.
Online Visiting Professor – Cloud Computing
Online Cloud Computing Professor teaching undergraduate and graduate students at DeVry University. Developing cloud-computing lessons, assessments, and technology-enhanced learning experiences.
SAP Public Cloud Architect
SAP Public Cloud Architect designing and governing S/4HANA Cloud ERP transformations for Atos digital services clients. Leading architecture, presales, SAP Activate delivery and Clean Core adoption.
Senior AI, Cloud-Native Software Architect
Part-time AI and cloud-native architect designing production GenAI and RAG systems for Cloudary SAS. Building secure, observable cloud-native services and guiding architecture from discovery to go-live.
Cloud Engineering Analyst
Cloud Engineering Analyst supporting Azure infrastructure, automation, security, and cost management for WBL, a remote lender providing real estate-secured business loans.
.NET Developer – Microservizi, Cloud Native
Senior .NET Developer building C#/.NET microservices for B&A Consulting, a software house and digital consulting company. Developing APIs, messaging integrations, and containerized cloud-native services.
Head of Competence Center Cloud Engineering
Head of Cloud Engineering leading Axians Switzerland’s managed IT and cloud services team. Driving cloud platform reliability, innovation, standards, and strategic competence development.
Head of Competence Center, Cloud Engineering
Head of Cloud Engineering leading Axians Switzerland’s cloud services and customer platforms. Managing a seven-person team and driving cloud operations, innovation, governance, and service portfolio development.
Head of Competence Center, Cloud Engineering
Leitung des Cloud-Engineering-Competence-Centers bei Axians Schweiz, einem Anbieter digitaler Transformation und Managed IT-Services. Führung des Teams sowie Weiterentwicklung von Cloud-Services, Standards und Kundenplattformen.
FinOps Engineer, Cloud & Kubernetes Optimization
FinOps Engineer helping Allstate, an insurance and protection company, optimize cloud and Kubernetes spending. Building automation, analytics, and cost-management practices for engineering and product teams.
Azure Cloud Engineer
Azure Cloud Engineer managing secure Azure infrastructure, automation, and availability for Centric Software’s AI-enabled product-concept-to-commercialization platform. Supporting R&D, Sales, and Delivery teams.
Security Engineer, Cloud
Cloud Security Engineer securing Microsoft Azure environments through governance, landing zones, identity controls, monitoring, and compliance. Partnering with engineering, infrastructure, and Security Operations teams.
Principal Consultant – Education Cloud Architect
Education Cloud Architect leading Salesforce Education Cloud transformations for higher education institutions. Designing enterprise architectures, migrations, integrations, and strategic implementation roadmaps.
Technical Director – Cloud-Native, AI, DevOps
Directeur technique chez Valtech, entreprise d’innovation et d’expérience digitale. Pilotage de plateformes Azure, solutions d’IA agentique et transformation Cloud & DevOps au Canada.
Technical Director, AI-Native Cloud – DevOps
Technical Director leading Azure cloud, DevOps, and Agentic AI transformation for Valtech, an experience innovation company. Guiding enterprise modernization, architecture, delivery, and engineering teams.
Cloud Platform Engineer, GCP
Senior GCP engineer designing secure, compliant infrastructure for OpsGuru’s financial-services clients. Building Terraform, IAM, networking, CI/CD, and policy guardrails for production cloud platforms.
DevOps Cloud Engineer
DevOps Cloud Engineer building secure cloud infrastructure and CI/CD pipelines. Supporting Accenture Federal Services’ technology services for US federal government missions.
Cloud Native Support Engineer
L2 Cloud Native Support Engineer per Kiratech, azienda che gestisce tecnologie Cloud Native, AI e sicurezza. Gestione ticket L2, incidenti, troubleshooting e automazione delle piattaforme clienti.