Cloud Native Support Engineer
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Job Description
L2 Cloud Native Support Engineer per Kiratech, azienda che gestisce tecnologie Cloud Native, AI e sicurezza. Gestione ticket L2, incidenti, troubleshooting e automazione delle piattaforme clienti.
Responsibilities:
- Gestire operativamente piattaforme Cloud Native dei clienti
- Fornire supporto tecnico di secondo livello
- Prendere in carico e gestire ticket L2
- Analizzare alert, eventi e incidenti
- Eseguire troubleshooting su ambienti Kubernetes, Linux, networking e componenti middleware
- Gestire incidenti, analizzare le root cause ed effettuare escalation tecniche
- Operare sia in orario d’ufficio sia su turni di reperibilità
- Aggiornare la documentazione operativa
- Collaborare con figure senior nelle escalation e nelle root cause analysis
- Contribuire alla definizione di automazioni e runbook per ridurre attività manuali e ricorrenti
- Supportare l’evoluzione e il miglioramento continuo dei servizi gestiti
- Partecipare alla gestione e all’evoluzione delle piattaforme Cloud Native dei clienti
Requirements:
- Formazione tecnica in ambito STEM (Informatica, Ingegneria, Cybersecurity, Data Science…)
- Passione per le tecnologie emergenti, l’AI generativa, le architetture cloud e la sicurezza moderna
- Esperienza concreta in supporto tecnico L2, troubleshooting, service management, monitoring, incident management o gestione operativa di piattaforme Cloud Native
- Capacità di analizzare problemi tecnici, documentare le attività svolte e collaborare nelle escalation verso figure senior
- Propensione alla sperimentazione, creazione di PoC e utilizzo di nuovi strumenti
- Spirito di iniziativa e capacità di contribuire a soluzioni operative, automazioni, runbook e laboratori interni
- Interesse ed esperienza nella gestione di sistemi complessi, sistemi distribuiti, piattaforme Kubernetes, automazione, osservabilità, compliance e sicurezza operativa
- Capacità di lavorare in team, comunicare chiaramente, documentare le attività, condividere conoscenza e attivare escalation tecniche
- Esperienza o conoscenza di troubleshooting e incident management
- Competenze sistemistiche Linux
- Conoscenza di almeno un linguaggio di scripting, in particolare Python o Bash
- Conoscenza di strumenti infrastructure-as-code, ad esempio Terraform o Ansible
- Esperienza con Docker, Kubernetes o Podman
- Conoscenza professionale dell’inglese
- Italiano madrelingua
Benefits:
- Formazione continua su temi tecnici rilevanti per il ruolo, tra cui Cloud Native, AI, Security, osservabilità, automazione e competenze trasversali utili al lavoro in team e alla gestione del servizio
- Affiancamento e confronto tecnico con esperti Kiratech
- Lavoro remoto
- Working from anywhere: 4 settimane/anno di lavoro da remoto
- Recharging Friday (1 venerdì a trimestre retribuito)
- Ticket Restaurant elettronici
- Welfare aziendale
- Accesso a iniziative interne di R&D
- Premio variabile annuale
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