Service Delivery Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Delivery Manager overseeing managed services for commercial clients. Ensuring high client satisfaction and managing service delivery teams in a fast-paced environment.
Responsibilities:
- Manage the overall delivery of managed services to commercial clients
- Serve as the primary point of contact for client escalations, service reviews, and operational communication
- Ensure service level agreements (SLAs) and performance metrics are consistently achieved
- Coordinate with engineering, support, project management, and leadership teams to ensure successful service delivery
- Lead recurring client meetings, including business reviews and operational updates
- Monitor ticket trends, client satisfaction, and service performance to identify areas for improvement
- Drive process improvements and operational efficiencies across service delivery functions
- Assist with onboarding new clients and transitioning services into support operations
- Manage escalations and work proactively to resolve client concerns
- Maintain documentation related to client environments, processes, and service standards
- Support account growth by identifying opportunities for additional services and solutions
Requirements:
- 3+ years of experience in Service Delivery, Account Management, IT Operations, or Managed Services
- Experience working within an MSP or IT services environment
- Strong understanding of managed services, IT infrastructure, cloud services, networking, and support operations
- Proven ability to manage multiple clients and priorities in a fast-paced environment
- Excellent communication, organization, and problem-solving skills
- Experience managing client relationships and executive-level communication
- Familiarity with ticketing systems, SLAs, KPIs, and IT service management best practices
- Experience with platforms such as ConnectWise, ServiceNow, Autotask, Jira, or similar tools preferred
- ITIL certification or service management experience preferred
- Previous leadership or team management experience preferred
- Technical background in infrastructure, cloud, cybersecurity, or networking preferred
- Bachelor’s degree in Information Technology, Business, or related field preferred
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
Claims Manager
Claims Manager responsible for accurate processing of claims at Trillium Health Resources. Overseeing claims data analysis and collaborating with providers in North Carolina.
Service Delivery Manager
Service Delivery Manager at Managed Services Provider ensuring client satisfaction and service excellence for commercial clients. Leading teams and driving continuous improvement across service operations.
Regional Sales Manager – Mortgage Lending
Regional Sales Manager focusing on real estate financing in the Midwest region, leading teams for growth and efficiency. Ensuring strategic partnerships and operational excellence in the real estate industry.
Country Manager
Business Development Representative opening the Brazilian market for a company focused on wildfire prevention and environmental impact. This role involves sales, partnerships, and working with the global team.
Operations Manager, V&E
Operations Manager responsible for revenue forecasting, accruals, and financial operations in a remote setting. Collaborating with finance teams for accurate financial reporting and invoicing processes.
RN Case Manager, PT Weekends
RN Case Manager responsible for managing patient care continuity at University of Arkansas. Collaborating with multidisciplinary teams for effective discharge planning and care management.
Stethoscope Business Manager
Americas Stethoscope Business Manager driving sales growth in US, Canada & LATAM. Leading marketing initiatives to engage healthcare professionals and manage teams for achieving regional goals.
Companion Animal Regional Manager
Regional Sales Manager leading the Low Country Companion Animal sales team to achieve sales goals and organizational objectives. Overseeing talent development, performance management, and cross-functional collaboration.
Senior Manager, Dedicated Product Support
Senior Manager of Dedicated Product Support at Bullhorn, leading a team focused on high-stakes customer escalations and enhancements in service excellence.
FlexPoint Manager, Strategic Enablement and Insights
FlexPoint Manager coordinating sales growth through RFP efforts, insights, and market research. Collaborating with various teams to ensure alignment with sales strategy.
Insights Manager
Insights Manager responsible for executing strategic research studies and delivering analytics for GoodRx's offerings. Engaging in consumer and audience research to optimize product development.
Manager, Medicaid Market Research and Competitive Analysis
Manager supporting Medicaid market research and competitive analysis at CVS Health. Directing actionable insights for capturing proposals and business development strategies.
Case Manager, Registered Nurse – Oncology Experience Required
Case Manager, Registered Nurse position managing telephonic case management for oncology patients. Join CVS Health's mission to provide compassionate healthcare as part of a supportive team.
Manager – Talent Strategy and Innovation
Talent Systems and Workforce Analytics Manager overseeing talent strategy and analytics to enhance hiring experience and improve organizational effectiveness. Collaborating with leaders and stakeholders to align with business strategies.
Services Quality Value Stream Manager
Value Stream Manager driving continuous improvement initiatives for GE Vernova. Collaborating with cross-functional teams to improve service quality and operational efficiency.
Prozessmanager Service – Werkstatt
Process manager for e-Bike workshops responsible for optimizing workflows. Supporting franchise partners and developing training materials with a focus on e-mobility.
Digital Solution Manager
Digital Solution Manager developing innovative solutions integrating customer experience, transformation, and AI technologies. Collaborating with teams, analyzing requirements, and creating compelling presentations.
Senior Accreditation Manager – Nurse Survey Review
Senior Accreditation Manager responsible for supporting accreditation operations at Community Health Accreditation Partner. Influence healthcare quality through exceptional service and site visitor education.
CPA Network Manager
CPA Network Manager at NoGigiddy managing CPA partnerships and optimizing offers. Engage with affiliate networks to enhance revenue and user experience through performance marketing.
CPA Network Manager
CPA Network Manager managing affiliate networks and optimizing CPA offers for NoGigiddy. Key role in performance marketing with no degree required and remote work flexibility.