Service Manager
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Job Description
Service Manager managing strategic accounts remotely for a digital transformation startup, ensuring partnership experience and driving business objectives.
Responsibilities:
- Act as the primary point of contact for the account with the client.
- Develop and maintain trusted relationships with stakeholders at different levels.
- Lead executive and operational alignments, ensuring transparency and predictability.
- Manage schedule, expectations, risks and potential escalation points.
- Identify opportunities to evolve the partnership and capture new business needs.
- Facilitate communication between the client and internal teams.
- Ensure alignment between business priorities and execution.
- Support prioritization of initiatives and the evolution of the roadmap.
- Track the progress of initiatives and help remove impediments.
- Monitor account health indicators, customer satisfaction and delivery performance.
- Support the financial monitoring of the operation, including scope, budget and capacity.
Requirements:
- Experience managing strategic accounts or corporate clients.
- Solid experience in project, product or digital delivery management.
- Availability for occasional travel.
- Strong communication skills and interpersonal presence.
- Experience leading executive forums and stakeholder management.
- Negotiation skills and ability to manage expectations.
- Ability to operate in complex environments with multiple stakeholders.
- Business acumen and results-oriented mindset.
- Knowledge of agile methodologies and digital product management.
- Ability to move between strategic and operational discussions.
- Analytical, collaborative and results-driven profile.
- 3+ years of experience (preferred).
- Background in digital consulting, a software house or digital products (preferred).
- Previous work with digital products, platforms or complex ecosystems (preferred).
- Experience in digital transformation contexts and enterprise account management (preferred).
Benefits:
- Contract type: Contractor (Pessoa Jurídica - PJ).
- Remote - work from anywhere.
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