Site Reliability Engineer – Insurance Platform
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Job Description
Site Reliability Engineer ensuring operational stability and reliability of BJAK’s insurance automation platform. Collaborating with engineering teams for system improvements and incident management.
Responsibilities:
- Own reliability and operational stability of BJAK’s production systems.
- Design and improve monitoring, alerting, logging and observability across services.
- Lead incident response, troubleshooting and structured root cause analysis.
- Improve system resilience through redundancy, failover and recovery strategies.
- Work with engineers to design systems that are reliable, scalable and operable in production.
- Improve deployment safety through CI/CD pipelines, release strategies and automation.
- Reduce recurring incidents by identifying root causes and driving long-term fixes.
- Manage and optimize cloud infrastructure supporting business-critical workflows.
- Strengthen operational practices including on-call processes, incident playbooks and SLAs.
- Continuously improve system uptime, performance and operational maturity.
Requirements:
- Experience in Site Reliability Engineering, DevOps, platform engineering or infrastructure roles.
- Strong understanding of distributed systems, cloud infrastructure and production operations.
- Experience with monitoring, alerting and observability tools.
- Strong troubleshooting skills for production incidents and system failures.
- Ability to design for reliability, scalability and fault tolerance.
- Experience working with CI/CD pipelines and deployment automation.
- Strong understanding of system performance, capacity planning and risk management.
- Hands-on ownership mindset during incidents and operational issues.
- Calm, structured and disciplined approach to production environments.
- Strong collaboration with engineering teams in fast-paced environments.
- Bonus Points
- Experience with AWS, GCP, Azure or similar cloud platforms.
- Experience with Kubernetes, Docker or container orchestration systems.
- Experience with infrastructure-as-code tools (Terraform, Ansible, etc).
- Experience with observability stacks (Prometheus, Grafana, ELK, Datadog, etc).
- Experience with incident management tools and on-call systems.
- Experience with zero-downtime deployments and progressive delivery strategies.
- Experience working in fintech, insurance or regulated industries.
- Experience building reliability frameworks or SRE best practices in scaling systems.
- Contributions to platform reliability or infrastructure resilience initiatives.
Benefits:
- Build Reliable Insurance Systems – Support mission-critical automation at scale.
- High-Impact Engineering – Solve real-world reliability and distributed systems challenges.
- Global Engineering Team – Work with experienced engineers across multiple countries.
- Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams.
- International Exposure – Build systems used across Southeast Asia markets.
- Learning & Development Budget – Support continuous technical growth and certifications.
- High Ownership Environment – Strong autonomy over reliability and operational design.
- Modern Engineering Culture – Focus on stability, observability and engineering excellence.
- Competitive Compensation – Attractive salary package based on experience and impact.
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