Specialist II, Managed Cloud Services
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Job Description
Providing engineering support for network systems in a healthcare tech environment. Involve troubleshooting and planning network systems across various technologies with a focus on customer support.
Responsibilities:
- Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.
- Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
- Contribute to the planning, designing and evaluation of new and existing computer network systems and services.
- Troubleshoot network issues.
- Install and upgrade network equipment and software.
- Create and maintain documentation relating to network configuration, mapping, processes, and service records.
- Monitor and test network performance.
Requirements:
- Bachelor's Degree in Computer Science, Computer Software, or related discipline.
- 3+ years of experience in software engineering.
- 3+ years of experience in Network engineering.
- Unix/Linux and Window Operations systems, Cisco, Checkpoint, Juniper, Network Administration.
- Technically fluent in programming languages, including SQL, JAVA, Perl, HTML, Fortran, C/C++.
- Communication (oral, written), interpersonal, customer service skills; analytical, critical thinking skills, organized with attention to detail.
- Ability to work in a team environment employing a hands-on approach with colleagues at all levels of the organization.
Benefits:
- Health insurance
- 401(k)
- Professional development
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