Specialist, Project and Program Management
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Job Description
Remote Project and Program Management Specialist developing training, onboarding, and compliance programs at Randstad. Analyzing performance data and auditing process adherence across staffing operations.
Responsibilities:
- Drive talent development initiatives through high-impact training programs
- Design and deliver training programs, presentations, and interactive learning materials
- Onboard new hires and upskill existing employees
- Partner with subject matter experts to identify skill gaps and set learning priorities
- Provide targeted coaching
- Evaluate program effectiveness through assessments, surveys, and post-training performance tracking
- Foster an inclusive, continuous learning environment
- Serve as a feedback bridge between frontline teams and management
- Build, update, and manage training content aligned with organizational policies, industry regulations, and operational processes
- Conduct regular audits to evaluate employee process adherence and address compliance risks
- Create data reports on internal and external training needs to inform talent strategy
Requirements:
- 2+ years in a Process Trainer or L&D role within the BPO, RPO, MSP, Recruitment, or Staffing industries
- Hands-on experience with LMS platforms
- Experience with e-learning authoring tools
- Experience with training content development
- Proven track record in stakeholder management
- Proven group facilitation experience
- Proven quality auditing experience
- Deep understanding of operational procedures and compliance standards
- Skilled in creating and facilitating diverse learning programs
- Ability to analyze performance data and build targeted learning solutions
- Strong verbal, written, and interpersonal skills
- Experience mentoring learners and managing stakeholders
Benefits:
- Learning culture and career architecture framework
- Opportunities for personal and professional development
- Opportunity to think beyond the role
- Entrepreneurial culture
- Team-oriented work environment
- Mutual trust and talent development opportunities
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