Strategic Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Strategic Account Manager within Strategic Customer team ensuring growth of Handshake's partnerships with Fortune 500 employers. Leading commercial partnerships post-sale and driving strategic account planning.
Responsibilities:
- Join the Strategic Customer team focused on retaining, growing, and deepening Handshake’s partnerships with Fortune 500 and Fortune 100 employers
- Inherit and own a book of Handshake’s most strategic customer relationships
- Lead overall commercial partnership post-sale alongside the Client Success Manager
- Responsible for executive alignment, renewal strategy, contract negotiations, account planning, and identifying whitespace opportunities
- Ensure customers realize value from their partnership while uncovering opportunities to expand Handshake’s footprint and impact
- Operate with high autonomy and engage customers in person to strengthen relationships
Requirements:
- 5+ years of SaaS account management, customer growth, or closing experience, including 3+ years supporting enterprise or strategic customers
- Proven track record of customer retention, contract renewals, and expansion attainment within a defined book of business
- Experience managing complex six-figure enterprise partnerships with multiple stakeholders and long-term relationship strategies
- Strong account planning and consultative selling skills, with the ability to identify growth opportunities within existing accounts
- Ability to lead executive-level conversations, position strategic value, and navigate sophisticated customer organizations
- High ownership and accountability, with comfort operating autonomously in high-visibility customer relationships
- Strong forecasting hygiene, renewal management discipline, and operational rigor across monthly and quarterly business rhythms
- Willingness to travel regularly and engage in in-person customer meetings, executive business reviews, and relationship-building activities
Benefits:
- Equity in a fast-growing company
- 401(k) match, competitive compensation, financial coaching
- Paid parental leave, fertility benefits, parental coaching
- Medical, dental, and vision, mental health support, $500 wellness stipend
- $2,000 learning stipend, ongoing development
- Internet, commuting, and free lunch/gym in our SF office
- Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!
- Team outings & referral bonuses
Similar Jobs
Partnerships Operations Manager
Partnerships Operations Manager enhancing systems and data automation for Simprints, a nonprofit tech company tackling global health challenges. Leveraging CRM and AI to optimize partnerships.
Head of Demand Partnerships
Head of Demand Partnerships managing strategic relationships in mobile advertising for Nimbus. Focused on revenue growth and improving monetization performance within a strong underlying knowledge of the mobile programmatic ecosystem.
Senior Associate, Retail Partnerships
Sales Development Representative facilitating partnerships with mid-market Retailers for DoorDash. Focusing on developing a strong sales pipeline while supporting existing clients.
Tribal Partnerships – Engagement Manager
Manager focusing on expanding partnerships with Tribal communities for Kambo's clean energy programs. Duties involve community engagement, trust-building, and program development aligned with community needs.
Account Lead – Publications
Account Lead managing client relationships for Decera Clinical, a medical communications company. Responsibilities include project management, client communication, and financial reporting.
Account Manager
Account Manager responsible for acquiring new customers in off-street parking in Germany. Collaborating with European teams to develop solutions for partners.
Territory Manager – Specialty Surgery
Territory Manager developing and expanding sales in the OR Business Unit at CooperSurgical. Focusing on existing and new accounts to meet sales goals and satisfy customer needs.
Embedded Devices Software Sales Account Manager
Sales Account Manager for Embedded Devices Solutions at Canonical. Focused on global IoT market, fostering customer trust and relationships in security-focused industries.
Patient Account Representative – Physician Claims
Patient Account Representative managing billing processes and account resolutions for healthcare accounts. Collaborating with departments for account resolutions and ensuring timely follow-ups.
Enterprise Solution Account Manager
Enterprise Account Manager managing customer portfolios across Adobe's innovative CXO solutions. Collaborating with sales teams to reveal new expansion opportunities and drive customer success.
Strategic DSO Account Manager
Account Manager driving annual sales revenue and managing agreements within dental special markets for Envista. Collaborating with various stakeholders to foster key relationships and facilitate growth.
Menedżer ds. Kluczowych Klientów
Key Account Manager developing long-term relationships with premium segment clients at Axalta. Conducting negotiations and executing customer development strategies.
Regulatory Partnerships Manager – Director
Build relationships with state healthcare regulatory boards to support Propelus' growth. Consultative role focused on stakeholder priorities and operational challenges, delivering measurable value.
Director of Carrier Partnerships
Director of Carrier Partnerships at Shippo, shaping logistics strategy and managing key carrier relationships. Focusing on USPS and expanding partnerships across the carrier ecosystem.
Account Supervisor
Account Supervisor managing day-to-day activities and key client relationships at RevHealth. Overseeing HCP/MedComms projects within a collaborative environment focused on healthcare solutions.
Product Manager/Account Manager
Product Manager/Account Manager overseeing product strategy and client programs for technology consulting firm. Collaborating across teams for product development and optimizing delivery.
Business Development Account Manager
Business Development Account Manager enhancing client relationships in nonprofit environments. Building trusted partnerships and driving retention across diverse community-focused initiatives.
Regional Commercial Sales Account Manager
Regional Account Manager driving B2B sales across builders and contractors at Floor & Decor. Managing project pipelines and client relationships within assigned region.
Territory Manager
Territory Manager specializing in sales growth within medical aesthetics territory. Fostering customer relationships and achieving revenue targets through market expansion.
Pharmaceutical Sales – Territory Manager, Dermatology/Immunology
Territory Manager driving sales for Lilly products within Immunology, focusing on dermatologists and allergists. Responsible for territory management and relationship building with decision makers.