Strategy and Operations, Forward Deployed Engineering
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Job Description
Senior operator collaborating with VP of Forward Deployed Engineering to drive strategic initiatives and operational systems in the insurance domain. Leading execution and enhancing scale across the organization.
Responsibilities:
- Translate organizational priorities into structured initiatives and execution plans.
- Drive cross-functional alignment across GTM, Product, Engineering, and Customer Success via programs, metrics and scale
- Act as a force multiplier by independently advancing high-priority initiatives.
- Design and implement delivery operating rhythms (forecasting, capacity planning, utilization tracking).
- Improve margin performance through data-informed staffing and planning.
- Define and operationalize processes across onboarding, staffing models, delivery methodology, and tooling.
- Own strategic initiatives (e.g., delivery framework redesign, ES packaging, staffing model evolution).
- Form and lead working groups with clear charters and timelines.
- Identify structural inefficiencies and propose solutions grounded in business impact.
- Create scalable internal documentation and playbooks.
- Standardize processes without over-bureaucratizing.
- Develop training and rollout materials for new systems or workflows.
- Own programs that strengthen the delivery system (onboarding, staffing models, tooling, methodology).
- Drive long-range improvements that reduce friction and increase consistency.
- Establish repeatable operating rhythms that enable managers to succeed.
Requirements:
- 8+ years in GTM Strategy, Professional Services Ops, Revenue Ops, or similar.
- Deep familiarity with SaaS Professional Services models (utilization, margin, staffing).
- Experience leading operational rollouts (systems, frameworks, process redesign).
- Strong executive communication skills — can draft strategy memos and present clearly.
- Highly structured thinker who can move from ambiguity to action.
- Comfortable operating independently in high-growth environments.
- You don’t just track KPIs — you build the system that drives them.
Benefits:
- stock options
- benefits and additional perks
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