Supervisor, Insurance Sales

Posted 49ds ago

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Job Description

Supervisor of Insurance Sales overseeing a team to enhance customer experience in complex insurance transactions. Reporting to Director while managing operations and coaching team on performance.

Responsibilities:

  • Build a culture of excellence by conducting call audits, tracking key metrics, and providing rigorous monthly coaching for talent development.
  • Manage the daily operations of your squad, including scheduling, performance reviews, and onboarding new high-caliber hires.
  • Provide direct feedback to Product Managers and Engineering to enhance our internal SOPs, GenAI tools, and the Jerry app experience.
  • Lead by example by hopping on the front lines, simplifying jargon, preparing quotes, and binding policies to stay sharp on the customer experience.
  • Collaborate across insurance operations to identify gaps in coverage and find ways to increase new business policy sales and customer retention.

Requirements:

  • 3+ years of experience in personal lines insurance sales or a high-volume contact center environment.
  • Demonstrated experience in a leadership or "player-coach" capacity (Team Lead, Senior Rep, or Manager).
  • Active Property & Casualty (P&C) license is required (or willingness to obtain one quickly).
  • Strong technical aptitude and comfort with CRM tools and omni-channel communication platforms.

Benefits:

  • Insurance (health, vision, dental)
  • Paid time off
  • Paid parental leave
  • 401K with employer matching
  • Equipment provided