Supply Chain Manager
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Job Description
Supply Chain Manager coordinating OTC issues and logistics execution at Amgen. Leading operational readiness and compliance for product distribution and recalls.
Responsibilities:
- Lead real‑time triage and escalation of complex OTC issues across SAP, Salesforce, EDI, and integrated platforms
- Maintain end‑to‑end visibility of operational risks, dependencies, and system impacts to prevent service degradation and backlog accumulation
- Ensure accurate and timely fulfillment by coordinating daily execution with 3PLs and distribution partners
- Resolve shipment exceptions (e.g., delays, temperature excursions, misroutes) through rapid coordination with GCX, Logistics, and Quality teams
- Monitor order flow across systems to maintain service continuity and prevent downstream customer or distributor impact
- Prepare and maintain operational reports, metrics, and dashboards reflecting process stability and compliance (e.g., SEOX)
- Ensure data integrity across SAP, EDI, internal portals, and distribution systems by identifying anomalies and driving corrective actions
- Deliver post‑incident summaries outlining root cause, corrective actions, and cross‑functional alignment
- Serve as the functional SME for SAP Order‑to‑Cash and EDI, including order management, pricing, billing, returns, and dispute resolution
- Troubleshoot IDOCs and integration flows while assessing downstream impacts on revenue, claims, and customer experience
- Serve as the operational liaison for external service providers, 3PLs, and logistics partners, ensuring alignment on validations, exception handling, and operational readiness
- Coordinate communications across Supply Chain, Accounting, Finance, Quality, Commercial, and Technology teams during incidents, enhancements, and ongoing operations
- Execute operational steps during product recalls, including shipment holds, lot‑level tracking, and customer outreach
- Coordinate with Quality and logistics partners to ensure accurate and timely execution of recall activities
- Provide recall status reporting and documentation required for regulatory and internal audits
- Ensure operational readiness for new product launches, including SKU setup, distribution activation, and partner enablement
- Coordinate cross‑functionally to validate inventory availability, labeling/pack requirements, and system alignment prior to key launch milestones
- Identify and escalate launch‑related risks early (e.g., master data gaps, pricing setup issues, 3PL readiness)
- Lead OTC initiatives end‑to‑end, from requirements definition through testing, deployment, and post‑go‑live hypercare
- Champion automation and process improvements that reduce manual effort, improve cycle times, and enhance cross‑functional efficiency
- Apply structured root‑cause analysis and corrective/preventive actions to prevent recurrence of operational and system issues
- Foster a high‑accountability, psychologically safe environment that balances compliance with confidence and execution speed
- Reinforce performance through recognition of successes, not solely exception management
- Develop structured onboarding and capability‑building programs, including job shadowing and real‑time learning
- Build distributed leadership by empowering experienced team members to own defined operational pillars (e.g., Revenue, Claims, Returns)
Requirements:
- High school diploma / GED and 10 years of Supply Chain experience OR Associate’s degree and 8 years of Supply Chain experience OR Bachelor’s degree and 4 years of Supply Chain experience OR Master’s degree and 2 years of Supply Chain experience OR Doctorate degree
Benefits:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- group medical, dental and vision coverage
- life and disability insurance
- flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
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