Sustainability Account Associate – Junior Level
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Job Description
Sustainability Account Associate onboarding customers to Code Gaia’s sustainability SaaS platform. Supporting German-speaking clients with ESG data, KPIs, and technical sustainability guidance.
Responsibilities:
- Manage and support customers in the post-sales phase
- Analyze individual customer data and continuously improve processes
- Develop technical expertise in sustainability to deliver project content for customers
- Onboard new customers to the software
- Support customers with questions and issues related to product usage
- Provide customers with technical sustainability guidance
- Interpret sustainability KPIs and software content
- Support customers in making decisions about the optimal use of tools and services
- Serve as an internal liaison between sales teams, the sustainability function, and software engineers
- Develop and manage tools for monitoring customer activities and responding to monitoring insights
Requirements:
- At least one year of experience in a similar role
- Professional experience with at least one of the following frameworks or standards: GHG Protocol, GRI, DNK, or EcoVadis
- Native-level German proficiency
- Independent, customer-focused approach to work
- Structured and solution-oriented working style
- Clear and confident communication skills
- Motivation to independently learn new sustainability topics
- Fluent English skills, including professional negotiation proficiency
Benefits:
- Permanent employment contract
- Remote work or work from the Munich or Berlin offices
- Intensive onboarding, feedback discussions, and training
- Best-in-class equipment, tech stack, and processes
- Competitive salary package
- Team events throughout the year
- CO2 footprint compensation
- Personal and professional growth opportunities
- High level of ownership and impact in the role
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