Team Lead, Insurance Sales
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Job Description
Sales Team Lead responsible for coaching insurance sales agents and enhancing customer experiences. Leading a high-performance team to achieve aggressive sales targets while simplifying car ownership.
Responsibilities:
- Build a culture of excellence by conducting call audits, tracking key metrics, and providing rigorous monthly coaching for talent development.
- Manage the daily operations of your squad, including scheduling, performance reviews, and onboarding new high-caliber hires.
- Provide direct feedback to Product Managers and Engineering to enhance our internal SOPs, GenAI tools, and the Jerry app experience.
- Lead by example by hopping on the front lines, simplifying jargon, preparing quotes, and binding policies to stay sharp on the customer experience.
- Collaborate across insurance operations to identify gaps in coverage and find ways to increase new business policy sales and customer retention.
Requirements:
- 3+ years of experience in personal lines insurance sales or a high-volume contact center environment.
- Demonstrated experience in a leadership or "player-coach" capacity (Team Lead, Senior Rep, or Manager).
- Active Property & Casualty (P&C) license is required (or willingness to obtain one quickly).
- Strong technical aptitude and comfort with CRM tools and omni-channel communication platforms.
Benefits:
- health, dental, and vision coverage
- paid time off
- paid parental leave
- 401(K) plan with employer matching
- wellness benefits
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