Team Manager II – Credit Card
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Team Manager II managing a team of service/sales representatives in Contact Center for TD. Ensuring effective operations and providing legendary customer service.
Responsibilities:
- Manage a team of service/sales representatives
- Provide day-to-day team leadership and work direction
- Ensure effective and efficient operations and raise the bar on providing Legendary Service to Customers
- Monitor calls and team activities to ensure service and productivity standards are met
- Develop and assess Colleague performance, prepare action plans and conduct performance reviews
Requirements:
- Bachelor's degree or progressive work experience
- 2+ years' related experience required
- Prior leadership experience or progressive responsible Contact Center/Bank experience
- Ability to coach and mentor others
- Strong analytical skills with ability to identify problems and implement solutions
- Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays
Benefits:
- Health insurance
- 401(k) matching
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and rewards
Similar Jobs
Senior Manager, Strategic Initiatives
Senior Manager driving revenue lines at Campspot, a leading camping software platform. Incubating new business opportunities and collaborating with leadership on strategic initiatives.
Manager, Digital Partner Management
Manager of Digital Partner Management leading Partner Success Managers and driving growth in a remote setting. Notable collaboration across departments to meet joint objectives and develop team members.
Lead Site Manager
Lead Site Manager overseeing site management for NIH-funded Long COVID clinical trials. Providing operational leadership and supporting a team across multiple clinical trial sites.
Junior Product Line Manager
Junior Product Line Manager at Shinesty managing product assortment and lifecycle across channels. Focused on data-driven decisions and collaboration in a DTC environment.
Senior Medical Education Manager, Vascular
Senior Medical Education Manager leading educational initiatives at Imperative Care for Vascular devices. Collaborating with healthcare professionals to elevate patient care through training programs.
Senior Medical Education Manager, Stroke
Sr Medical Education Manager leading customer-focused education initiatives for stroke treatments at Imperative Care. Collaborating with healthcare professionals to enhance product adoption and training effectiveness.
Pre-Litigation Case Manager
Pre-Litigation Case Manager reviewing Personal Injury claims at TopDog Law in Georgia. Supporting attorneys and clients through the pre-litigation process with strong organizational skills.
Manager, M&A Integration
Manager of M&A Integration at Curana Health, leading medical group acquisition integrations. Collaborating with stakeholders and enhancing operational efficiency in a healthcare context.
Commissioning Manager
Commissioning Manager overseeing planning and execution of commissioning activities for industrial projects at Hitachi Energy. Leading teams and ensuring compliance with safety regulations and industry standards.
Aftermarket Area Manager
Aftermarket Area Manager driving growth and customer satisfaction in air compressor aftermarket sales. Collaborating with distributors and analyzing sales performance to inform strategies.
CX Insights Manager
Lead CX Insights Manager turning customer data into actionable business strategies. Oversee teams for CX analytics and operational reporting in a remote capacity.
Regional Technical Manager
Regional Technical Manager specializing in subsidence and building surveying for Davies. Helping clients restore properties and manage insurance claims in a remote role.
Portfolio Manager
Portfolio Manager overseeing utility-scale solar PV and battery storage projects at Hanwha Renewables. Focusing on financial optimization and operational efficiency across project lifecycles.
District Store Manager – Remote, with Travel
District Store Manager overseeing CHEF'STORE operations with focus on team development and strategic goals. Role includes travel and collaboration with store managers across the region.
Senior Regional Pharmacovigilance Manager
Senior Manager in Pharmacovigilance at ICON ensuring compliance and leading safety monitoring processes. Collaborate regionally and drive continuous improvement initiatives in drug safety.
Grassroots Manager
Grassroots Manager planning and executing advocacy programs for ACS CAN in North Dakota and South Dakota. Responsible for volunteer engagement, fundraising, and grassroots strategies.
Senior Engagement Manager – Project, Delivery
Engagement Manager managing Workday product implementations for Government clients in the USA. Leading project deployments and ensuring successful client experiences in ERP implementations.
Senior Manager, Key Accounts, Automotive
Senior Manager leading key accounts in the Automotive sector at CHEP. Drive business growth through effective account management and strategic partnerships.
Merchandise Manager
Merchandise Manager managing the merchandise program at Level99, ensuring timely execution and product readiness. Focused on operations and planning without customer-facing retail sales responsibilities.