Team Manager II – Credit Card
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Job Description
Team Manager II managing a team of service/sales representatives in Contact Center for TD. Ensuring effective operations and providing legendary customer service.
Responsibilities:
- Manage a team of service/sales representatives
- Provide day-to-day team leadership and work direction
- Ensure effective and efficient operations and raise the bar on providing Legendary Service to Customers
- Monitor calls and team activities to ensure service and productivity standards are met
- Develop and assess Colleague performance, prepare action plans and conduct performance reviews
Requirements:
- Bachelor's degree or progressive work experience
- 2+ years' related experience required
- Prior leadership experience or progressive responsible Contact Center/Bank experience
- Ability to coach and mentor others
- Strong analytical skills with ability to identify problems and implement solutions
- Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays
Benefits:
- Health insurance
- 401(k) matching
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and rewards
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