Technical Adoption Manager – Federal
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Job Description
Technical Adoption Manager helping federal customers adopt VMware multi-cloud and virtualization solutions. Guiding enterprise adoption, success planning, roadmaps, and outcome-focused technical engagements.
Responsibilities:
- Serve as a trusted advisor to assigned enterprise customers and drive a unified customer experience
- Guide customers through onboarding, adoption, and realization of business value across the customer journey
- Articulate customer business objectives and desired outcomes and craft joint Success Plans
- Identify customer goals, gaps, and structured engagement plans
- Conduct technology assessments, roadmap reviews, deployment guidance, best-practices reviews, and day-two operations guidance
- Identify use cases and prescribe Adoption Guidance and Workshops to increase adoption and consumption
- Present customer achievements and progress through Quarterly Business Reviews
- Communicate VMware solutions across customer levels, including CxO personnel
- Map VMware solutions to customers’ business and technical requirements
- Deliver technology roadmaps, assessments, solution guidance, best-practices reviews, and operational optimization
- Provide industry insights and benchmarking to reduce costs and operational risk
- Collaborate with VMware consultants, engineers, product management, support, Customer Success, Global Support, Education, Professional Services, Development, and Sales teams
- Track customer plans, adjust them as needed, and drive completion
- Contribute customer experiences and best practices to the global TAM community
Requirements:
- Top Secret security clearance with polygraph required
- 12+ years of related experience
- Proven work experience in customer-facing positions, such as TAM, Solution Engineer, technology consultant, IT vendor, professional services organization, or IT team
- Experience with enterprise-level virtualization
- Tenured expertise with VMware multi-cloud products, including Infrastructure SDDC (vSphere, VCF, VVF), Cloud Environment (Cloud services, VMC/AWS, vCloud Director), Network Virtualization (NSX), or Automation/Monitoring (VCF Operations Manager, VCF Automation)
- Ability to map VMware solutions to unique customer business and technical requirements
- Organizational and planning skills
- Ability to present and communicate effectively and build relationships with CxO-level personnel
- Bachelor’s degree preferred; relevant years of experience in lieu of a degree may be considered
Benefits:
- Medical Coverage
- Retirement plans
- Parental Leave Plans for All Family Types
- Generous Time Off Programs
- Employee Stock Purchase Plan (ESPP)
- Financial contributions to ongoing development, including conference participation, trainings, and course work
- Dental plans
- Vision plans
- 401(K) participation including company matching
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence
- Competitive new hire equity grant
- Annual equity awards
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