Trainer - Adoption Specialist, Federal Health
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Job Description
Trainer / Adoption Specialist engaging healthcare professionals in adopting new technologies. Supporting federal healthcare modernization initiatives through instruction and user support throughout implementation.
Responsibilities:
- Deliver instructor-led, virtual, and hands-on training sessions supporting enterprise healthcare technology implementations.
- Provide end-user support during system deployments, go-live activities, and post-implementation stabilization periods.
- Reinforce training curriculum, job aids, user guides, and learning materials developed by the instructional design team.
- Coach end users on system functionality, workflows, and best practices to improve user confidence and technology adoption.
- Monitor user readiness and adoption while gathering feedback to identify additional training needs.
- Collaborate with Organizational Change Management, Communications, and Deployment teams to ensure a consistent user experience throughout implementation.
- Support train-the-trainer sessions and assist customer organizations with local training efforts.
- Document training activities, attendance records, user feedback, and adoption metrics.
- Identify opportunities to improve training delivery, user engagement, and adoption strategies.
- Serve as a trusted point of contact for end users during implementation, promoting a positive customer experience and successful organizational transition.
Requirements:
- Bachelor's degree in Education, Healthcare Administration, Communications, Information Systems, Business Administration, or a related field
- Three (3) years of experience delivering technical training, software training, user support, or organizational adoption activities
- Experience facilitating instructor-led, virtual, or blended learning environments.
- Strong presentation, communication, interpersonal, and customer service skills
- Experience supporting enterprise software implementations or healthcare technology deployments is preferred
- Familiarity with adult learning principles, training methodologies, and change management concepts is preferred
- Experience supporting VA, VHA, DHA, or other Federal healthcare organizations, health IT, telehealth, or Federal program management is preferred
- Ability to travel occasionally in support of customer training and deployment activities, if required
- Ability to obtain and maintain a Level 3 Public Trust clearance.
Benefits:
- We empower our people to be themselves and encourage an entrepreneurial way of thinking
- In our challenging, fast-paced environment, no day is the same
- 10 Guiding Principles that define our culture
- Equal opportunity employer
- Commitment to non-discrimination in all employment practices and decisions
- Accommodations for applicants with disabilities
- Training and development for employees
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