Technical Architect – Messaging
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Job Description
Technical Architect designing secure and scalable Microsoft 365 identity solutions. Collaborating across teams to enhance email messaging and data protection with innovative infrastructure strategies.
Responsibilities:
- Documents the company’s existing systems architecture and technology portfolio and makes recommendations for improvements and/or alternatives.
- Develop, document, and communicate plans for investing in systems architecture, including analysis of cost reduction opportunities and/or technology enhancement opportunities.
- Develop and execute test plans to check infrastructure and systems technical performance.
- Report on findings and make recommendations for improvement.
- Develop and manage a systems capacity plan.
- Consults with and advise senior management to define infrastructure roadmap.
- Partners with initiative leaders, BRMs, infrastructure and application engineers to evaluate feasibility of and driving application development or software acquisition plans and direction.
- Factors business roadmap and ROI into technical vision to consider business impact of infrastructure and application designs.
- Designs, tests and debugs complex infrastructure solutions while developing new functionality, and enhancing existing functionality, providing leadership to guide customers and satisfy their requirements, both internal and external.
- Architecture and design work encompasses a broader project/platform scope.
- Work includes developing detailed specifications from which infrastructure solutions will be acquired or designed, tested and rolled out across the company.
- Actively researches new and alternate infrastructure technologies and emerging industry standards, driving changes to processes and methods for end user computing and server computing, and creates best practices.
- Documents large and complex assignments for knowledge transfer and develop expertise in multiple application and business areas.
- Mentors other IT team members on areas of expertise.
- Provides technical expertise and vision on a wide range of systems/projects/platforms.
- May lead other team members in an initiative or project with full responsibility for delivery and supervision of other team members.
- Partners with multiple third party vendors to investigate how infrastructure vendor solutions and services support Mercury’s IT needs, considering long term strategy, IT standards and policies, business value and ROI.
- Influence/determine vendor selection through the execution of Proof of Concept exercises, the development of RFPs, vendor sourcing and selection processes.
Requirements:
- Minimum 8 years of infrastructure design, implementation and management experience with direct involvement in infrastructure design, management of complex and multi-platform computing and networking environments in a mission critical, 7x24, ecommerce and SaaS environments.
- Minimum BS degree in Computer Science or a related field; or equivalent combination of education, training, and experience.
- Certification in Microsoft technologies, and/or VMWare preferred.
- 10 or more years of experience designing and administering Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and Purview.
- 8 or more years of experience with email security platforms, particularly Proofpoint (PPS, TAP, Threat Response, SER, PSAT, EFD).
- Experience implementing email authentication protocols such as SPF, DKIM, and DMARC to enhance security and compliance.
- Hands-on experience with Microsoft Purview, eDiscovery, Information Governance, and Data Loss Prevention (DLP) strategies.
- Deep knowledge of Active Directory and hybrid identity environments, including AD DS, Entra ID (Azure AD), ADFS, SAML, and Single Sign-On (SSO).
- Experience implementing identity and access management (IAM) frameworks including privileged access management and least-privilege models.
- Familiarity with cloud backup, disaster recovery, and ransomware protection solutions.
- Proven ability to troubleshoot complex Microsoft 365 and hybrid infrastructure issues, including root cause analysis and escalation management.
- Experience supporting regulated environments with strong compliance and data security requirements.
- Strong collaboration skills with cross-functional teams including Information Security, SOC, Network Engineering, and DevOps.
- Demonstrated ability to mentor team members and support knowledge transfer initiatives.
- Experience providing VIP/executive-level technical support with a focus on service reliability and rapid issue resolution.
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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