Training Specialist
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Job Description
Training Specialist delivering virtual and onsite software education for HealthStream’s healthcare workforce platform. Designing learning programs and supporting customers, employees, sales, and implementation teams.
Responsibilities:
- Deliver engaging, product-focused virtual and onsite training to HealthStream customers and employees.
- Design learner-centered training using adult learning principles and best practices.
- Review and update training content to align with product releases, process changes, and learner needs.
- Track training activity, attendance, and customer and internal feedback.
- Maintain records of customer training activities to ensure service continuity.
- Collaborate with Sales, Implementations, Customer Success, and other internal teams to align training with customer needs and timelines.
- Conduct or participate in product demonstrations and assist sales teams as needed.
- Assist with onboarding new training team members by sharing product knowledge, training processes, and facilitation best practices.
- Adhere to HealthStream security policies, procedures, and assigned training.
- Perform other duties and responsibilities as determined by the Manager.
Requirements:
- Bachelor’s degree in nursing, education, instructional design, communications, business, biology, healthcare, or a related field preferred; equivalent combination of education and experience may be considered.
- Registered Nurse preferred for roles supporting clinical solutions; other relevant clinical or healthcare experience may be considered.
- Experience in software training, customer education, clinical education, instructional design, or a related training role.
- Experience within the healthcare industry, including clinical education or staff development, is a plus.
- Previous experience administering a Learning Management System (LMS) and using Salesforce or a similar CRM platform is a plus.
- Working knowledge of adult learning theory and instructional design principles.
- Must have or be willing to acquire a working knowledge of HealthStream platform and content products, from both the administrator and end-user levels.
- Proficiency in Microsoft Office and Learning Management System (LMS) platforms.
- Professional level verbal and written communication skills.
- Outstanding presentation and facilitation skills across virtual, onsite, 1:1, and group training settings.
- Working knowledge of Salesforce or a similar CRM platform to prepare for and document training engagements.
- Instructional design skills, including development and maintenance of learning materials.
- Technical acumen to support development of an in-depth understanding of assigned products/solutions.
- Ability to analyze training needs and define effective learning solutions aligned with customer and organizational goals.
- Ability to function independently and use critical thinking to plan, deliver, and continuously improve training programs.
- Ability to interact and build relationships at various levels of customer and internal organizations.
- Ability to present information effectively to individual learners and large groups across virtual, onsite, 1:1, and group settings.
- Ability to collaborate cross-functionally to develop and maintain accurate, current training content.
- Ability to coach and support onboarding and ongoing development of other training team members.
- Ability to adapt to changes in product, process, or strategy in a fast-paced, innovative environment.
- Willingness to learn HealthStream platforms and products and commit to ongoing learning.
- Results-oriented, customer-centric mindset.
- High degree of integrity and professionalism.
- Travel 25-60%, staying overnight as needed.
Benefits:
- Mission-oriented work
- Diverse and inclusive culture
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Centers in Nashville and San Diego
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
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